A commitment to care
Multnomah County Health Department
Multnomah County, OR
Serving more than 70,000 low-income and uninsured Oregonians each year, Multnomah County's primary care health clinics were honored recently as Patient-Centered Primary Care Homes. All eight primary care centers received Tier 3 recognition, the top-level possible.
Through a team-based approach, patients form lasting relationships with their health care providers. "I can have these rich conversations with my doctor that help me to make healthy choices," said Amy Anderson, a patient at Mid County Health Center. "My life has been enriched."
As the Portland metropolitan region's largest safety net provider of primary care services, Multnomah County is no stranger to innovation. Multnomah County adopted the patient-centered care model in 2007 and, since then, has pursued continuous improvements in partnership with patients — from assigning patients to care teams and ensuring care coordination to chronic disease management.
Multnomah County serves the region's most vulnerable citizens. Over 80% of Multnomah County's primary care patients live below the poverty level, which for a family of four means bringing in $22,350 a year or less.
"This is an incredible honor," said Lillian Shirley, health department director. "Our community drives our work, and we look forward to continuing to improve client care and promote a healthy and active Multnomah County."