Who can file a complaint?
A consumer can file a complaint alleging a contractor or individual trade worker (electrician, plumber, boilermaker, etc.) violated building code statutes, laws, or specialty codes, in relation to:
- Performing work without the required licenses.
- Allowing unlicensed individuals to perform work.
- Performing work that results in unsafe building conditions.
- Knowingly using materials or equipment that is deficient.
Consumers should report businesses or trade workers that fail to obtain the necessary permits to their local building department, unless there are more alleged violations; in that case, file a complaint with the division.
Complaints regarding licensure, breach of contract, negligence, or nonpayment of wages or materials, by residential and commercial contractors should go to the Oregon Construction Contractors Board (CCB). The division works closely with CCB when investigating alleged violations. If you are unsure where to report a complaint, call BCD at 503-378-3278.
File complaints with BCD as soon as possible.
How do I file a complaint?
What happens after I file a complaint?
A field investigator and enforcement manager from BCD will review the submitted complaint and determine if it warrants further investigation.
- Generally, an investigation requires 90 days to perform, depending on the alleged violations.
- Depending on the outcome (findings of fact) of the investigation, a variety of actions could result, such as:
- No action
- Settlement agreement and/or assessed civil penalties
- Hearing with the Office of Administrative Hearings, with no possibility of a reduction in civil penalties
- If the respondent does not respond to the complaint within 20 days, the board’s ruling becomes a final order.