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Long Term Care

​​Who licenses lo​​ng-term care facilities

A variety of licensed facilities in the community provide care for people who need help with activities of daily living​, personal care and  taking medication. 

The Oregon Department of Human Services, Aging and People with Disabilities, Office of Safety, Oversight and Quality​ coordinates and issues licenses for the following types of facilities:

  • Residential Care Facilities
  • Assisted Living Facilities
  • Nursing Facilities

Adult Foster Homes are licensed by the local ODHS office or Area Agency on Aging where the home is located.

Looking for a long-term care facility?


Licensing process​​ and standards

To be licensed, certain standards must be met and maintained. All facilities are inspected periodically and surveys are conducted. To learn more, visit: 


Complaints

Search for licensed facility complaints reports

Nursing facilities

To make a complaint about a nursing facility:


Residential c​are or assisted living facilities

To make a complaint about a residential care or assisted living facility:


Reporting abuse

If you suspect or witness adult abuse, call our statewide toll-free reporting hotline​ at 1-855-503-SAFE (7233)

When you call to report an issue, a screener will ask for details. Some of the information you may be asked to provide includes:

  • Details about the person you are concerned about, like their age, where they live, and their current level of functioning (if known)
  • A description of the problem or issue that you feel is inadequate, abusive or neglectful
  • Information about other people or witnesses who may have direct information about your complaint
  • Whether or not the person is in immediate danger or risk of harm
  • Details about how to contact you in the future if more information is needed or if you want a copy of the non-confidential public report

Note: State law protects the confidentiality of anyone who reports abuse or suspected abuse in good faith. You can also make an anonymous complaint of abuse or neglect.

Mandatory self-reporting

Nursing facilities are required to immediately self-report all alleged violations.

If you are a nursing facility following mandatory self-reporting requirements:


Investigating complaints

In Oregon, thousands of complaints are made on behalf of residents of facilities each year. If a complaint involves a facility that is licensed to provide care, the following actions are taken:

  • An investigator responds to the facility or home where the complaint occurred.
  • The investigator conducts interviews, review records and make observations.
  • A report is completed that concludes whether wrongdoing is substantiated, unsubstantiated or inconclusive.
  • Immediate steps are taken to protect a victim from harm.