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Case Management System Impact

What's changing?

We will know the system's full impact once a vendor comes on board. Based on the system features we've asked for, here are a few of the ways we expect the system to affect people.

  • The new system allows you to fill out electronic files remotely on a mobile device or at your desktop computer.
  • When someone moves between case management entities​, you can access their info through the system instead of emailing it back and forth.
  • You won't need to use paper tracking sheets anymore. The system has dashboards where you can see tasks, timelines and deadlines. It also sends alerts when assessments, Individual Support ​Plans (ISPs) and other paperwork is due.

  • Instead of emailing CMEs for data, you'll use a system that makes it easy to access data for quality checks and reports.
  • You won't have to track requests for info or files by email anymore. The new system's streamlined communication lets you directly collaborate with CMEs.
  • ​You can use dashboards in the new system to track tasks, timelines, and deadlines. You’ll no longer have to rely on spreadsheets or other manual methods.​

  • After the system is in place for CME staff and ODDS employees, you'll be able to log into a public portal to access your info. Before, you had to rely on your case manager to find your service details, files and options.
  • ​You'll have more ways to communicate with your case manager through the system, beyond emails or phone calls.