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Case Management System Timeline

The Case Management System project is currently in the implementation planning phase. The system launch timeline will become clearer after we onboard our vendor and move into the implementation phase. Until then, here are activities that are expected to occur.

Initiation started in May 2022, system implements in 2025 and 2026

Detailed timeline

 

In the second ​half of 2025, we onboarded our system vendor, RSM Public Sector. The ODDS project team will then work with RSM's​​ team to set up the system.

Alongside the vendor, we will develop a detailed system launch schedule. We will share the system launch timeline and plan with affected groups. These groups include CMEs, individuals, families and state staff.

Throughout system implementation, we will engage with affected user groups through activities such as:

  • ​Demos of the system with leaders and affected user groups
  • Community listening sessions and town halls
  • ​Regular project updates via newsletters and the Change Champion network​​

​We will introduce the new system in phases as it is set up, tested, and users are trained. Each phase will prioritize user groups based on available system functions and impact on users.

Phasing the system launch means that different user groups will get access to the system at specific times, rather than all at once. This approach aims to increase system adoption while providing more support for users and reducing impact to existing services.

During each phase, we will engage with affected user groups in the following ways:

  • Test the system (user acceptance testing)
  • Conduct training sessions and provide training materials
  • Host drop-in help sessions with the project team
  • Gather feedback to enhance system testing and training
  • Identify​ improvements to add ​in future phases​