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OYA's Professional Standards Office (PSO)
Contact Us
  Hours of Operation
530 Center St. NE
Suite 500
Salem 97301-3777
8:00 AM - 5:00 PM
  Professional Standards Office
Hotline:  1-800-315-5440
Phone:  503-378-5313
Fax:  503-373-1460

The basis of effective government is public confidence, and that confidence is endangered when ethical standards falter, or appear to falter.
John F. Kennedy

The Oregon Youth Authority is responsible for enhancing the purposes of the juvenile justice system to ensure that communities are safe, that youth are held accountable to victims and the community, and that youth develop into responsible and productive members of society.
In order to achieve its mission, the OYA employs, trains, supports, and empowers a competent, professional, and diverse workforce.  Developing an effective workforce to achieve these goals in a manner that merits public confidence and respect necessitates that all staff appreciate the relationship between their actions, both on the job and in their personal lives, and public opinion. A single staff’s misconduct or ineffective performance reflects negatively on their immediate co-workers, other staff of the OYA, other government agencies, and interferes with the OYA’s ability to accomplish its mission and goals.

Mission, Duties, and Responsibilities
The mission of the Professional Standards Office (PSO) is to help eliminate organizational conditions which may foster, permit, or encourage inappropriate behavior by OYA employees, and by ensuring that the integrity of the agency is maintained through a system of fair, objective, and impartial administrative investigation and review.

Duties & Responsibilities
In order to carry out its mission, the PSO shall:
  • Coordinate the agency’s complaint process by receiving, recording, tracking, and referring to the appropriate entity youth safety complaints made against the agency or its employees;
  • Investigate allegations of staff misconduct (ethics/boundary/relationship issues), or any other investigation as requested by the Director or designee; 
  • Assist with staff training in the areas of ethics, boundaries, and other applicable policies;
  • Provide reports that summarize the nature and disposition of all youth safety complaints received by the agency for submission to the Director and/or designee;
  • Analyze trends in order to identify and correct organizational conditions which may permit misconduct to occur.

The Investigation Decision Chart outlines the process of investigating complaints or reports of misconduct.

PREA - Prison Rape Elimination Act

PREA Overview

Youth Safety Guides

Message from the Director


En Espanol

Mision, Deberes/Obligaciones y Responsabilidades

File Complaints & Commendations

Report Commendations
Report a Complaint
Hotline - 1-800-315-5440
Electronic Complaint Form
Youth Grievance

Employee Duty to Report & Expectations

Duty to Report
Employee Expectations

Ethics & Employee

Red Flags
Self-Help Questions

PREA - Prison Rape Elimination Act

PREA Overview
OYA Policy