File a Complaint

Mental Health Regulatory Agency compliance staff investigate complaints against Oregon licensed professional counselors (LPCs), licensed marriage and family therapists (LMFTs), professional counselor associates, marriage and family therapist associates, temporary practitioners under the purview of this Board, and others who may be acting in violation of the law (unlicensed practice). For a detailed review of the complaint and investigation process, please review the Complaint and Investigation Process Flowchart. 

 

The Board will investigate when it has reason to question the competency or conduct of a licensee, registrant applicant, temporary practitioner, or any person alleged to be practicing in violation of Board law. Investigations are not always the result of an individual submitting a complaint; for example:

For examples of complaints, including how the Board may handle them after preliminary review, please see below. *Please note: These are examples only and not a comprehensive list.

Types of complaints which the Board will investigate beyond a preliminary review.	Types of complaints on which the Board may close after preliminary review.
Inappropriate or substandard care in the practice of professional counseling or marriage and family therapy	Anonymous complaints with no contact information
Impairment in the practice of professional counseling or marriage and family therapy	Complaints about conduct that is unrelated to the practice of professional counseling or marriage and family therapy
Failure to create, maintain, or produce clinical documentation as required	Issues involving employment or organizational conflicts, unless it is related to practice as a professional counselor or Marriage and Family Therapist
Criminal activity (Please also report to Law Enforcement)	Complaints that a licensee was rude, unless it raises questions of impaired, inappropriate or substandard practice
Scope of practice concerns (E.g., prescribing medication)	General billing issues (unless fraudulent billing is alleged)
Unlicensed practice	Matters involving public speech (social media posts, blogs, articles, etc.)
Inappropriate boundaries or relationships with a patient or client	Practice of licensees of other Oregon boards or student interns from accredited programs (Please refer to the appropriate board or the intern’s educational institution for filing complaints).
Failure to comply with mandatory reporting obligations	Complaints with insufficient information to independently verify the allegations

Please complete and submit the form below to begin an investigation. If you have other documents that will help the Board investigate the case, please send copies with your submission.