Inquiries and Complaints

For mobile users, submit an inquiry to HAPO here.

What are Housing Laws? 

Housing laws apply to housing development or the permitting or division of land for housing. Housing laws include certain sections of the following Oregon Revised Statutes (ORS) and associated Oregon Administrative Rules (OARs), as defined in Section 1 (5)(a) in Senate Bill 1537 (2024):  

• ORS 92
• ORS 197
• ORS 197A
• ORS 215
• ORS 227
• ORS 455

To learn more about housing laws, please see this summary document.

HAPO can answer questions related to interpretation and application of housing laws. Individuals may also submit complaints related to potential housing law violations. HAPO will investigate and process complaints consistent with Senate Bill 1537 Section 2.

Examples of housing law inquiries include: 

• Project-specific questions from housing developers about the applicability of building code requirements or consistency of local land use regulations with state law. 
• Questions from local governments about implementing state land use laws, either as part of a development review or when updating land use regulations. 
• Questions on applying building codes. 

What is “Navigation of State Resources and Processes”?

HAPO can assist with housing production by identifying relevant state funding and resources  and providing guidance on state processes and requirements. If a navigation inquiry does not fall under HAPO’s scope, or if another state agency can better assist, HAPO will connect you with the relevant agency.

Policies and Procedures

How does HAPO process requests? Learn about the office’s  policies and procedures for:

• Responding to inquiries and complaint
  
• Providing technical assistance and funding