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SNAP Replacement Benefits

We may be able to replace your SNAP benefits if they were stolen from your EBT card or if you lost food bought with SNAP during a disaster.

Benefits stolen from EBT cardProtect your EBT cardSNAP food lost in disaster

 Benefits stolen from EBT card (electronic theft)

1. Right away, cancel your card to protect your benefits.

  • During business hours, call 855-328-6715 (Monday - Friday, 8:30 a.m. to 4:30 p.m.)
    Call our replacement card line to cancel your card and order a new one. You will get a replacement card in the mail within five business days.
  • After hours, call 888-997-4447 (open 24 hours)
    If it's after business hours, call our 24-hour customer service line to cancel your card and protect your benefits. Then during business hours, call the replacement card line at 855-328-6715 to order a new card.

2. Within 30 days, contact us to replace your benefits.

How you can request replacement benefits:

Protect your EBT card

  • Only use the ebtEDGE website or mobile app to manage your benefits
    Bookmark the ebtEDGE login page in your browser for quick access. Download the app on the Apple App Store or get it on Google Play. Don't use any other websites or apps to check your benefits.
  • Watch out for social media scams
    Only trust social media posts and messages from ODHS official accounts. We never ask for your benefits card information on social media.
  • Freeze your card right after each use and unfreeze it before you make purchases
    Visit Cardholder.ebtEDGE.com or use the ebtEDGE mobile app. Look for "Freeze Card" under "Account Services."
  • Block purchases made outside of Oregon and online purchases
    Visit Cardholder.EBTedge.com or use the ebtEDGE mobile app. Look for “Protect My Account" under “Account Services." You can remove the block later if needed.
  • Keep your PIN secret
    Don't share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
  • Check activity on your EBT account regularly
    If you see any purchases you didn't make, cancel your card immediately.
  • Check card reading machines
    Look for anything suspicious on top of or attached to the card reader or keypad. They can be hard to spot, but are often bigger than the original machine and may hide parts of the machine. Learn more about skimming.
  • Don't give your EBT card number or PIN by phone or text
    Scammers use text messages to get EBT card numbers and PINs. These are called phishing scams. ODHS will never send a text message to ask for your EBT card number or PIN.

 If you lost SNAP food in a disaster (fire, flood, storm, power outage)

Within 10 days, contact us to replace your benefits.

How you can request replacement benefits:


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The Oregon Department of Human Services (ODHS) does not discriminate against anyone. This means that ODHS will help all who qualify and will not treat anyone differently. See the USDA nondiscrimination statement for more information.