Case Management: ONE System

Assessment, service planning, CA/PS In-home services Long-term care facilities ONE System

Other programs Other services Other tools and resources

The ONE system determines eligibility for Medicaid and is used to process Medical Related Payments (previously named Special Need Payments).

Tools

Background, talking points and templates to help individuals receiving LTSS renew their OHP coverage.
Case Manager Alert Completion Steps
Case Manager Alert Descriptions
Case Manager Homepage Overview
Find an Eligibility Worker Email Address in ONE
Types of Assistance in ONE and OA LTSS Benefits tool

Medicaid Financial Eligibility and LTC/ONE Training

NOTE: The following resources are located on our intranet. Intranet access is limited to APD and select AAA staff.

Operational Impacts

See ONE system status information.

Interim business processes for a known issue or outage are available on the Operational Impacts Dashboard.

Eligibility Guides (EGs)

Guidance and training on program-specific ONE topics.