Case Management: ONE System

Tools

• Background, talking points and templates to help individuals receiving LTSS renew their OHP coverage.
  
• Case Manager Alert Completion Steps
  
• Case Manager Alert Descriptions
  
• Case Manager Homepage Overview
  
• Find an Eligibility Worker Email Address in ONE
  
• LTC Resources
  
• Types of Assistance in ONE and OA LTSS Benefits tool
  

Medicaid Financial Eligibility and LTC/ONE Training

• Session 1 - Overview
• Session 2 - Service Eligibility
• Session 3 - Payment Systems
  
• Session 4 - DQs, RAs and ICTs
• Session 5 - Medical Deductions and Liability
  
• Session 6 - Forms, Notices and Reports
• Session 7 - Medical Related Payments
• Session 8 - Series Wrap-up
  

Operational Impacts

See ONE system status information. 

Interim business processes for a known issue or outage are available on the Operational Impacts Dashboard.

Eligibility Guides (EGs)

Guidance and training on program-specific ONE topics.

• Case Manager Tasks in ONE
  
• CM and LTC-N Collaboration
  
• Death of Medicaid Recipient 
• Medicaid provider payment troubleshooting
• MSERV, NMSERV and LTCSERV Denials Report
• Program payments and supports
• Service Categories and Types of Assistance