Español
Where to get help with HARP
If your home was damaged by the 2020 wildfires or straight-line winds, you may have questions and concerns about your next steps.
As you move through the HARP process – from applying to recovery – you will work with different team members. Each one plays a role in helping you reach your housing goals.
Professionals on your project
-
Case lead: Your case lead serves as the main point of contact from the time you submit an application through project closeout. They will show you the steps you need to take, help you to prepare the documents you need to submit, connect you with other disaster recovery resources and partners as needed, and answer any questions you have.
-
Construction advisors: Although construction advisors do not offer direct construction services, they are available to help you at each stage of the construction process. The construction advisor will be available to discuss project details and is also the one who conducts draw inspections. During these inspections, they can explain your eligible scope of work, the inspections process, timelines, milestones to keep your project on track, and more.
-
Contractor/Vendor: Each HARP participant may choose a licensed and insured general contractor or manufactured housing vendor to perform construction duties. This contractor/vendor should be your first point of contact for any construction-related issues or questions. The contractor/vendor will also request inspections at designated project milestones by contacting your construction advisor via the Neighborly Portal.
-
Appeals lead: You have the right to appeal HARP program determinations and proposed grant awards. The ReOregon appeals lead will process and review your requests as they are submitted and may reach out to you for additional information and documentation.
-
Homebuying specialist: If you have sold or lost access to your damaged property and have not yet purchased or leased a new property, a ReOregon homebuying specialist can provide valuable information and guidance on securing housing that meets HARP requirements.
-
Relocation lead: In the event you need to vacate your damaged property and/or remove your belongings to facilitate the HARP construction process, a ReOregon relocation lead will support you by helping you to identify temporary housing and/or storage.
ReOregon Call Center
Call or text the ReOregon Call Center at 877-510-6800 or 541-250-0938 for help filling out the HARP Eligibility Questionnaire, applying to the program, or fulfilling responsibilities as a HARP participant. Our Call Center is open Monday through Friday from 8 a.m. to 5 p.m. (excluding state holidays).
ReOregon Intake Centers
ReOregon partners with regional community-based organizations to staff a wide network of ReOregon Intake Centers and to provide in-person outreach and application intake support for HARP and other ReOregon programs.
View our directory.
Participating organizations appear by county below.