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Resources for the Home Care Workforce

 Get help

 General customer relations support
  • ADA accommodations
  • Complaints, training or certifications
  • Carina matching service

  • These topics have moved
 Late or partial payment request form
  • Late or partial payments
  • Penalty or overdraft fees due to payment issues
  • No authorized hours available
  • Concerns about your pay or next steps to resolve an issue
 Order PPE
  • Gloves
  • Masks
 Report health and safety issues
  • Unsafe or unhealthy work environments
  • Dangerous behaviors in the workplace
  • Threats of harm or criminal activities

Frequently Asked Questions

Still need help?

Call 877-624-6080 or email us.

Links

For HCW and PCA

HCW contacts PCA contacts Training and education Timekeeping (PTC) PTC web portal PTC pro-tips

Payroll dates

Payroll list view: 2026 - 2027 Payroll calendar view: 2026 - 2027

For PSW

PSW contacts Training and education Timekeeping (eXPRS) Better Online web portal PSW resource page

Payroll dates

 PSW payroll schedule 2026

Resources

Registry

Carina

Carina matches people seeking in-home services with qualified homecare workers, personal support workers or personal care attendants.

 Go to Carina Learn about Carina

Need help?

Fill out the online contact form or call 855-796-0605.

Guidance and tools

​​OHCC requires a signed - Release of Information. This is a statement verifying that you give us permission to release the requested information. 

  • Employment Verification means you are requesting for a statement verifying authorized hours and wages.
  • Income Verification means you are request for paystubs or remittance advices. 

To request employment or income verification you must follow the following steps per your credential type: 

        All requests can be fulfilled at the local APD and AAA offices near you.  ​

  • Personal Support Worker: for Verification of Employment only, contact PPL pplorfmas@pplfirst.com and follow the next steps per their processes. 


If you have multiple credentials, you will need to submit the request to each department in which you are credentialed.


How to complete a background ​check

Frequently asked questio​ns​

Background​ check process​

When you apply to be a provider for the first time, or when you renew your background check, it is processed by the ODHS Background Check Unit​.​​​

You need to authorize the background check and m​ake any required disclosures. You can complete your authorization and any disclosures on a computer, tablet or smart phone.​​

How to complet​e a background check

The background check s​ystem is called ORCHARDS. Please watc​h these videos to learn how the system​ works.

If you don't have an email address

You need to have an email address to use ORCHARDS. Here are some options for getting an email address if you don't have one:

​​​​More inform​​ation

​Visit the Background Che​ck Unit web​site​ for more information ​about ORCHARDS.​

​General info​​​rm​​ation

Customer Relations requires the Parking Reimbursement Claim form be completed and returned with all receipts for each transaction included. Also included is the parking log​ for maintaining your own records as well as if more room is needed. Customer Relations Unit will review all requests in the order received.

Statewide ​​​res​​ources

  • SpotAngels helps you find parking options including free parking and parking garages. Type in the location and when you will be parking.
  • ​Parko​pedia​ helps you find parking using your current location or by entering an address. Just type in the location and when you will be parking. You can also sort by distance and price.
More parking resources by city​​​​​
​

Resourc​​es

​​​Care Provi​der Safety Manua​l

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