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Resources for the Home Care Workforce

 Get help

 General customer support
  • Parking reimbursement
  • ADA accommodations
  • Complaints, training or certifications
  • OHCC Registry or Carina
  • Copies of paystubs or W-2, employment or income verification
 Late or partial payments
  • Late or partial payments
  • Penalty or overdraft fees due to payment issues
  • Concerns about your pay or next steps to resolve an issue
 Health and safety
  • Unsafe or unhealthy work environments
  • Dangerous behaviors in the workplace
  • Threats of harm or criminal activities
 Order PPE
  • Gloves
  • Masks
 FAQ
  • Frequently asked questions
  • Resources

Still need help?
Call 877-624-6080 or email us.

Links

For HCW and PCA

HCW contactsPCA contactsTraining and educationTimekeeping (PTC)PTC web portal  PTC pro-tipsPayroll dates 2021-2023

For PSW

PSW contactsTraining and educationTimekeeping (eXPRS)Better Online web portal  PSW resource pagePayroll dates 2024

Resources

Registry

OHCC Registry

The OHCC Registry matches people seeking in-home services with qualified homecare workers, personal support workers or personal care attendants.

Go to OHCC Registry Learn about the OHCC registry

Carina

Our updated registry, called Carina, is now available in all Oregon counties.

 Go to Carina Learn about Carina

Need help with the registry? 
Email registry.ohcc@odhsoha.oregon.gov or call 877-867-0077 during regular business hours.

Guidance and tools

Frequently asked questio​ns​

Background​ check process​

When you apply to be a provider for the first time, or when you renew your background check, it is processed by the ODHS Background Check Unit​.​​​

You need to authorize the background check and make any required disclosures. You can complete your authorization and any disclosures on a computer, tablet or smart phone.​​

How to complet​e a background check

The background check s​ystem is called ORCHARDS. Please watch t​hese videos to learn how the system​ works.

If you don't have an email address

You need to have an email address to use ORCHARDS. Here are some options for getting an email address if you don't have one:

​​​​More inform​​ation

​Visit the Background Che​ck Unit web​site​ for more information ​about ORCHARDS. 

​General info​​​rm​​ation

To request reimbursement for parking costs while working for a consumer, fill out an OHCC Customer Relations Request Form. Remember to include copies of dated receipts.

Statewide ​​​res​​ources

  • SpotAngels helps you find parking options including free parking and parking garages. Type in the location and when you will be parking.

  • ​Parko​pedia​ helps you find parking using your current location or by entering an address. Just type in the location and when you will be parking. You can also sort by distance and price.

More parking resources by city​​

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