Developing efficiencies, streamlining processes and providing top-notch customer service are all goals successful businesses strive for, and the Oregon Department of Transportation's Wireless Communications Section is no exception.
What began as a special project is soon to become a permanent change in business practice: introducing the new and improved Wireless Work Order Desk. The centralized, streamlined process will provide the best service in the most efficient way.
Through a central phone number and email address for requests from around the state, specialists are able to allocate the right resource to fulfill the customer's request. Larry Jarvi, Jenni Klug and Calvin Brown share the responsibility of running the day-to-day operations of the work order desk.