Accounts Receivable Resources

Resources Related to Accounts Receivable Management

Committee members are accounts receivable representatives. Members discuss current collection practices, lessons learned, and best practices. Meetings provide opportunities for collaboration with peers and aids SWARM in developing strategies to improve management of receivables.

ARCC Meeting Minutes and Meeting Recording*

*Date*	*Format*
July 21, 2026	Minutes	Recording
May 19, 2026	Minutes	Recording
Jan. 20, 2026	Minutes	Recording
Sept 16, 2025	Minutes	Recording
May 20, 2025	Minutes	Recording
Jan, 21, 2025	Minutes	Recording
Nov. 19, 2024	Minutes	Recording
Sept 17, 2024	Minutes	Recording
May 21, 2024	Minutes	Recording
Mar, 19, 2024	Minutes	Recording
Jan. 16, 2024	Minutes	Recording
Sept 19, 2023	Minutes	Recording
July 18, 2023	Minutes	Recording
May 16, 2023	Minutes	Recording
Mar. 21, 2023	Minutes	Recording
Jan. 17, 2023	Minutes	Recording

*Meeting recording video will only be viewable by agencies within the Oregon Microsoft 365 Enterprise.

For archive copies of the ARCC meeting minutes, please send an email to swarm@das.oregon.gov.

The Accounts Receivable Core Committee Tools and Process Improvement Subcommittee created the A/R toolkit. Provided documents are samples for state agency reference. The flowchart and narrative documents included are examples of the account receivable process as reflected in Oregon Accounting Manual Chapter 35. Agency specific processes may vary.

To request additional A/R toolkit resources, please send an email to swarm@das.oregon.gov.

Agency Internal Write-Off Documentation Support

A/R and L&D Collections Target Template.xlsx

Chargeback Processing (Contact the Oregon State Treasury Customer Solutions Team)

Collection Process Flowchart

Collection Process Narrative

Interest Calculation Worksheet Sample

Payment Plan Sample

Single Collection Letter Sample
Tools Matrix

Delinquent Account Reporting System (Portal)

LFO Reporting Manual.pdf

LFO Reporting Worksheet

Agency Year-End Checklist

Year-end Accounts Receivable Report Training
The FY26 Year-end A/R training is now online. Access the training link by selecting the description that fits your agency.

Agencies that are part of the Workday enterprise.
Agencies that are not part of the Workday enterprise. ie. Workday is not used for HR or the learning system.

The year-end A/R training is a requirement of the A/R Honor Roll and should be completed before submitting your data to the Legislative Fiscal Office (LFO) website.

Legislative Fiscal Office Reports on Liquidated and Delinquent Accounts Receivable

OAM Chapter 35 contains policies that directly relate to accounts receivable management. To view all policies included in the OAM, visit the Oregon Accounting Manual webpage.

The following ORS chapters include information directly related to accounts receivable management.

ORS 082 - Interest; Repayment Restrictions

ORS 183 - Administrative Procedures Act; Legislative Review of Rules; Civil Penalties

ORS 293 - Administration of Public Funds

Statewide Contracts for Debt Collection

The Department of Administrative Services enters into statewide contracts with private collection firms to enable state agencies to procure debt collection services. To view the current list of statewide debt collection service contracts, log into OregonBuys and complete an award search using key words "debt collection".

State contract numbers and contact information: