Accounts Receivable Resources

Resources Related to Accounts Receivable Management

The ARCC is comprised of accounts receivable representatives who meet on the third Wednesday of each month to discuss current collection practices and assist SWARM in developing strategies to improve statewide accounts receivable management. The ARCC also serves as a forum for state agency accounts receivable professionals to collaborate with peers from other state agencies and to discuss successful collection strategies, lessons learned and best practices.

ARCC Meeting Minutes and Meeting Recording*

*Date*	*Format*
Sept 19, 2023	Minutes	Recording
July 18, 2023	Minutes	Recording
May 16, 2023	Minutes	Recording
Mar. 21, 2023	Minutes	Recording
Jan. 17, 2023	Minutes	Recording
Nov. 15, 2022	Minutes	Recording
Aug. 16, 2022	Minutes	Recording
April 19, 2022	Minutes	Recording
Feb, 15, 2022	Minutes	Recording
Oct 19, 2021	Minutes	Recording
Aug 17, 2021	Minutes	Recording
April 20, 2021	Minutes	Recording
Feb. 23, 2021	Minutes

*Meeting recording video will only be viewable by agencies within the Oregon Microsoft 365 Enterprise.

For archive copies of the ARCC meeting minutes, please send an email to swarm@das.oregon.gov.

The A/R toolkit is a product of work completed by the Accounts Receivable Core Committee Tools and Process Improvement Subcommittee. The documents included in the toolkit are provided as samples for state agency reference. The flowchart and narrative included in the toolkit represent an example of the account receivable process as reflected in Oregon Accounting Manual Chapter 35; agency specific processes may vary.

To request additional A/R toolkit resources, please send an email to swarm@das.oregon.gov.

Agency Internal Write-Off Documentation Support

A/R and L&D Collections Target Template.xlsx

Chargeback Processing (Contact the Oregon State Treasury Customer Solutions Team)

Collection Process Flowchart

Collection Process Narrative

Interest Calculation Worksheet Sample

Payment Plan Sample

Private Collection Firm Purchase Order Sample

Single Collection Letter Sample
Tools Matrix

Delinquent Account Reporting System (Portal)

Liquidated and Delinquent Account Report Training

Liquidated and_Delinquent Account Report Training slides.pdf

LFO Reporting Manual.pdf

LFO Reporting Worksheet

Agency Year-End Checklist

Legislative Fiscal Office Reports on Liquidated and Delinquent Accounts Receivable

June 30, 2022

June 30. 2021

OAM Chapter 35 includes policies directly related to accounts receivable management. The below list of documents represents those policies referenced in OAM chapter 35. To view all policies included in the OAM, visit the Oregon Accounting Manual webpage.

The following ORS chapters include information directly related to accounts receivable management.

ORS 082 - Interest; Repayment Restrictions

ORS 183 - Administrative Procedures Act; Legislative Review of Rules; Civil Penalties

ORS 293 - Administration of Public Funds

Statewide Contracts for Debt Collection

The Department of Administrative Services enters into statewide contracts with private collection firms to enable state agencies to procure debt collection services. To view the current list of statewide debt collection service contracts, log into OregonBuys and complete an award search using key words "debt collection".

State contract numbers and contact information: