Accounts Receivable Resources

Resources Related to Accounts Receivable Management

Accounts Receivable Core Committee (ARCC)

Committee members are accounts receivable representatives. Members discuss current collection practices, lessons learned, and best practices. Meetings provide opportunities for collaboration with peers and aids SWARM in developing strategies to improve management of receivables.

ARCC Meeting Minutes and Meeting Recording*

*Date*	*Format*
Jan. 20, 2026	Minutes	Recording
Sept 16, 2025	Minutes	Recording
May 20, 2025	Minutes	Recording
Jan, 21, 2025	Minutes	Recording
Nov. 19, 2024	Minutes	Recording
Sept 17, 2024	Minutes	Recording
May 21, 2024	Minutes	Recording
Mar, 19, 2024	Minutes	Recording
Jan. 16, 2024	Minutes	Recording
Sept 19, 2023	Minutes	Recording
July 18, 2023	Minutes	Recording
May 16, 2023	Minutes	Recording
Mar. 21, 2023	Minutes	Recording
Jan. 17, 2023	Minutes	Recording

*Meeting recording video will only be viewable by agencies within the Oregon Microsoft 365 Enterprise.

For archive copies of the ARCC meeting minutes, please send an email to swarm@das.oregon.gov.

Accounts Receivable (A/R) Toolkit

The Accounts Receivable Core Committee Tools and Process Improvement Subcommittee created the A/R toolkit. Provided documents are samples for state agency reference. The flowchart and narrative documents included are examples of the account receivable process as reflected in Oregon Accounting Manual Chapter 35. Agency specific processes may vary.

To request additional A/R toolkit resources, please send an email to swarm@das.oregon.gov.

Agency Internal Write-Off Documentation Support

A/R and L&D Collections Target Template.xlsx

Chargeback Processing (Contact the Oregon State Treasury Customer Solutions Team)

Collection Process Flowchart

Collection Process Narrative

Interest Calculation Worksheet Sample

Payment Plan Sample

Private Collection Firm Purchase Order Sample

Single Collection Letter Sample
Tools Matrix

Liquidated and Delinquent Account Reporting Resources

Delinquent Account Reporting System (Portal)

LFO Reporting Manual.pdf

LFO Reporting Worksheet

Agency Year-End Checklist

Year-end Accounts Receivable Report Training
FY25 Year-end A/R Report Training
FY25 Year-end A/R Report Training slides

Legislative Fiscal Office Reports on Liquidated and Delinquent Accounts Receivable

Oregon Accounting Manual (OAM) Chapter 35

OAM Chapter 35 contains policies that directly relate to accounts receivable management. To view all policies included in the OAM, visit the Oregon Accounting Manual webpage.

Oregon Revised Statutes (ORS)

The following ORS chapters include information directly related to accounts receivable management.

ORS 082 - Interest; Repayment Restrictions

ORS 183 - Administrative Procedures Act; Legislative Review of Rules; Civil Penalties

ORS 293 - Administration of Public Funds

Statewide Contracts for Debt Collection

The Department of Administrative Services enters into statewide contracts with private collection firms to enable state agencies to procure debt collection services. To view the current list of statewide debt collection service contracts, log into OregonBuys and complete an award search using key words "debt collection".

State contract numbers and contact information: