A: Inmates can only connect to numbers that are Telmate Verified. When an inmate calls you for the first time, the system will attempt to verify you. If you are unable to verify automatically, you can verify by filling out a form and sending in a copy of your identification.
Many phone carriers, including all cell phone carriers and VOIP services, do not accept collect calls. If your phone service provider does not allow collect calls, you can still receive calls from Oregon Department of Corrections inmates by depositing funds into their prepaid account, or you can create a prepaid account for your phone number using the Telmate website or kiosk.
Another reason you may be having trouble: T-Mobile & Metro PCS Phone Carriers have a solicitor’s block, which does not allow friends and family to accept calls by pressing 1 or star. To remove the block dial #632#