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Contact an Adult In Custody

Introduction

Ongoing contact with supportive family and friends is essential for an adult in custody's success, both during incarceration and upon release. Aside from visiting an adult in custody , there are three primary ways to stay connected:

  • Phone calls
  • Mail correspondence
  • Electronic communication
If you are a professional, review the Professional Visit and Communication Guide .

Select the links on the left-hand side of this page to learn more.

Phone System Support

Visit the ICS Corrections, Inc. website for details.

Call (888) 506-8407 or contact customer support .
In-Person Service of Legal Documents

The Oregon Department of Corrections (DOC) has updated its procedures for in-person service of legal documents at DOC facilities.

To ensure consistency and security across all institutions statewide, in-person service of legal documents must now be completed exclusively by the Sheriff's Office in the county where the adult in custody (AIC) is housed.

This change applies only to in-person service. DOC will continue to accept other legally recognized methods of service that do not require entry into a DOC facility, consistent with applicable laws and administrative rules.

Individuals or entities seeking to serve legal documents should consult their own legal counsel or other legal resources regarding acceptable methods of service.

For questions about these updated procedures, please contact DOC.Info@doc.oregon.gov .

For more detailed information on legal services, please visit the DOC rule on Legal Affairs .