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Phone Calls

Receiving a Phone Call

The service provider for inmate phone calls at all Oregon Department of Corrections (DOC) facilities is called Telmate. The Telmate service also enables you to put money on an inmate's account.

There are a few things to know when receiving a phone call from an inmate:
  • When an inmate calls you using the Telmate system for the first time, you will be asked to enter some personal information.
  • Once this information is confirmed, you are “Telmate Verified” and will not need to enter the information again. 
  • You must be “Telmate Verified” to receive phone calls and deposit money for inmates
  • You can also verify yourself by setting up a free Telmate account through the Telmate website or at any Telmate payment kiosk (found at all Oregon DOC facilities and the Salem Dome building).
  • The maximum length of a call is 30 minutes.
  • All phone calls are monitored and may be flagged for review for inappropriate or unauthorized content.
Another way to communicate by phone is to send an inmate a voicemail through Telmate. You can leave a 3-minute voicemail for $1.25 by calling and following the prompts.

There are a few different ways to pay for inmate phone calls. Visit our page on Sending Money for information on this topic.

Learn more about inmate phone calls by visiting the DOC Rule on Inmate Telephones and visiting our Frequently Asked Questions page on contacting an inmate.

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