Receiving a Phone Call
There are a few things to know when receiving a phone call from an inmate:
- When an inmate calls you using the Telmate system for the first time, you will be asked to enter some personal information.
- Once this information is confirmed, you are “Telmate Verified” and will not need to enter the information again.
- You must be “Telmate Verified” to receive phone calls and deposit money for inmates.
- You can also verify yourself by setting up a free Telmate account through the Telmate website or at any Telmate payment kiosk (found at all Oregon DOC facilities and the Salem Dome building).
- The maximum length of a call is 30 minutes.
- All phone calls are monitored and may be flagged for review for inappropriate or unauthorized content.
Another way to communicate by phone is to send an inmate a voicemail through Telmate. You can leave a 3-minute voicemail for $1.25 by calling and following the prompts.
There are a few different ways to pay for inmate phone calls. Visit our page on Sending Money for information on this topic.