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Phone Calls

Receiving Phone Calls

Phone services at all Oregon Department of Corrections facilities are provided by ICSolutions.

Before You Can Receive Calls

  • Your phone number must be validated through ICSolutions .
  • Create a free account and follow validation instructions.
  • Validation is required for phone calls and video visits.

Important Information

  • Calls are limited to 30 minutes.
  • All calls are monitored and recorded.
ICSolutions Customer Support
Domestic: 1-888-506-8407
International: 210-501-0115
Sending a Voicemail

Friends and family can send voicemail messages using an ICSolutions prepaid account.

Steps

  1. Validate your phone number through ICSolutions .
  2. Add funds to your prepaid account.
  3. Call 1-877-831-0390.
  4. Enter your PIN and the adult in custody’s state ID number.

Cost: $0.50 per message
Length: Up to 60 seconds

T-Mobile Users

Some T-Mobile customers may experience validation issues.

T-Mobile Customer Service:
1-800-937-8997

View T-Mobile Workaround Guide
Emergency Contact

If you are experiencing an emergency, contact the facility directly using the institution phone numbers.

Facility phone numbers
Frequently Asked Questions
Why do I have to validate my phone number?
Validation ensures secure communication and system integrity. 
Can DOC staff validate my phone number?
No. Validation must be completed directly through ICSolutions. 
Do I need validation for video visits?
Yes. Validation is required for both phone and video services.