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Phone Calls


Phone Number Validation - Update Required

Beginning  Monday, October 17, 2022, friends and family members of adults in custody will no longer be able to receive phone calls until they have set up an account with ICSolutions and complete the phone number validation.

Click this link to to complete the phone number validation. PLEASE COMPLETE THIS PROCESS AS SOON AS POSSIBLE.

If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407.

Link to instructions – English
Link to instructions – Español 

Please note: DOC staff are NOT able to assist with creating an account or validating phone numbers. 

Receiving a Phone Call
The service provider for adult in custody phone calls at all Oregon Department of Corrections (DOC) facilities is called ICS Corrections, Inc. The ICS Corrections, Inc. service also enables you to put money on an adult in custody's account through their billing partner Access Corrections.

There are a few things to know when receiving a phone call from an AIC:
  • When an AIC calls you using the ICS Corrections, Inc. system for the first time, you will be prompted to validate your phone number if you have not already done so through ICSolutions.
  • Once your number is validated, you will not need to enter this information again. 
  • Your phone number must be “validated” to receive phone calls and video visits.
  • You can validate your phone number by setting up a free ICS Corrections, Inc. account through the ICS Corrections, Inc. website or at the registration kiosk in the lobby of the Salem Dome building.
  • The maximum length of a call is 30 minutes.
  • All phone calls are monitored and recorded and may be flagged for review for inappropriate or unauthorized content.
Another way to communicate by phone is to send an adult in custody a voicemail through ICS Corrections, Inc. Once your phone number is validated and funded, you can leave a voicemail message for an AIC. Voicemail messages are only $0.50. To leave a voicemail, you will need to have the 4-digit PIN you created when you set up your online account and the AICs state ID number. 
To leave a voicemail call: 1-877-831-0390.

There are a few different ways to pay for AIC phone calls. Visit our page on Sending Money for information on this topic.

Learn more about AIC phone calls by visiting the DOC Rule on inmate Telephones and visiting our Frequently Asked Questions page on contacting an adult in custody.