When will DSLConnect launch?
DSLConnect will launch in November 2026.
What support and guidance will be available for customers?
Before launch, DSL will provide Go‑Live announcements, how-to references and FAQs. After launch, DSL Support Services will be available for troubleshooting and account assistance. Dedicated onboarding support will be provided for current customers.
Why is DSL launching DSLConnect?
DSL’s current system is outdated and unavailable to customers. DSLConnect modernizes how individuals, businesses, agencies and Tribal Governments interact with DSL, improving transparency and convenience.
Will DSL services be impacted by the launch?
Yes. During user testing in summer 2026, customers may experience some service delays in permit application processing. DSL appreciates your patience as we work to ensure DSLConnect launches with as few bugs as possible.
I recently applied for a permit. Do I need to reapply through DSLConnect?
No. Permit applications that have not been fully processed will be automatically uploaded to DSLConnect. Our staff will continue to be available for support and questions as we integrate this exciting new tool into our collective ways of working.
What if I like the traditional methods of paper forms and phone calls?
Don't worry, you'll have a choice of how you work with DSL— via DSLConnect or traditional paper forms. Customers who prefer online can use the DSLConnect; customers who prefer personal interaction can still connect via existing traditional channels.
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Contact
DSL Support Services
Support.Services@dsl.oregon.gov
503-986-5200