Are you unhappy with your services? You have a right to tell someone. You have the right to file a complaint.
Follow these steps to make a complaint about your services.
File a complaintRequest a reviewForms
How to file a complaint
There are a few ways to make a complaint. Choose one that works for you.
- You can make a complaint over the phone, in person, by email, postal letter or by using the complaint form.
- You can make the complaint directly to your case manager or their supervisor.
- You can make a complaint to ODDS by emailing
odds.complaints@odhs.oregon.gov, by fax at 503-373-7274 or by phone at 971-701-5299.
Complaint process
- An ODDS worker will email or call you within
five days of getting your complaint.
- The worker will schedule a time to talk about your concerns within
10 days of getting your complaint. You don't have to take part in this meeting.
- The worker will send you a written response within
45 days after getting your complaint.
- This response shares what happened after they looked at your complaint. It will list the documents the worker used.
- If more time is needed, the worker will ask if that's OK. You have the right to say, "No."
Request a review
If you are unhappy with the written response, you can ask ODDS for a review. Please contact us by:
Email: odds.complaints@odhs.oregon.gov
Phone: 971-701-5299
Fax: 503-373-7274
Postal mail:
ODHS-ODDS
Attn: Customer Service Coordinator
500 Summer St NE, E09
Salem, OR 97301
Complaint review process
- ODDS will send you a letter. It will say we received your complaint. We have five days to respond after getting your complaint.
- We will offer you a phone call to talk through the issues within 10 days after we get your complaint.
- We will send you a written response within 45 days of getting your complaint.
- This letter will tell you what we found when we looked at your complaint. We will also tell you which documents we used.
- If more time is needed, we will ask if that's OK. You have the right to say, "No."