Each year the Oregon Medical Board receives around 750 to 850 written complaints. All complaints are reviewed, and approximately 300-400 of those complaints result in a complete and detailed investigation.
Complaints come from other health care professionals, hospitals, patients and their families, and other sources. Some complaints are resolved quickly because initial investigation found that the licensee did not violate any state law or regulation. Others are referred to other appropriate state or professional organizations for review. (See the chart at the bottom of this page for other health professional licensing boards.)
The Board's Investigations Department reviews all complaints to determine whether state law (The Medical Practice Act) may have been violated. There are 27 separate grounds for discipline or denial of a license in the Medical Practice Act. Most are very specific. They include chemical substance abuse, gross or repeated acts of negligence, and conviction of a criminal offense. "Unprofessional conduct" is also a violation and includes sexual misconduct with a patient. These specific violations are set forth at Oregon Revised Statutes (ORS) 677.190
Each complaint is unique and is considered on its own merits with its specific set of circumstances. The following list is intended to give the public a general idea of the type of complaints that are under the Board's jurisdiction.
| Quality of care; inappropriate or substandard care
||Complaints about providers not licensed by the Board|
| Impaired physician or other licensee
||General billing issues|
| Inappropriate prescribing
||Complaints that a doctor or his/her staff was rude|
| Inappropriate relationship with patient or
patient family member
|Complaints about medical facilities, including hospitals, clinics, or other medical institutions|
| Inappropriate boundaries by a physician or other licensee
||Complaints about Independent |
Medical Examinations (IME)
| Criminal activity (also report to law enforcement)
||Complaints about insurance companies or |
* In some circumstances, the Board may investigate. For example, if the billing issue is fraud (i.e. repeatedly charging for a service that is not provided), the Board has jurisdiction to investigate.
If you wish to lodge a complaint, you may submit the Board's Complaint Form via postal mail.
More Information on Filing a Complaint
How to File a Complaint
Who Must Report to the Board? (Mandatory Reporters)
Complaint Process - PDF flowchart
Information for Complainants
Alternative Complaint Resources
If your complaint is not about a physician (MD, DO, DPM), physician assistant (PA), or acupuncturist (LAc), use the guide below to help you identify the appropriate Board or agency to contact: