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Responding to Complaints
BOLI Complaints
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The Bureau of Labor and Industries  promotes the development of a highly-skilled, competitive workforce in Oregon through partnerships with government, labor, business, and educational institutions. BOLI protects the rights of workers and citizens to equal, non-discriminatory treatment; encourages and enforces compliance with state laws relating to wages, hours, terms and conditions of employment; and advocates policies that balance the demands of the workplace and employers with the protections of workers and their families.
 
If an employee believes they have been discriminated against or have not received their proper wages, they may file a complaint with the BOLI Wage and Hour Division.
 
When receiving a complaint, an agency must pay close attention to deadlines because they are typically short. Begin any necessary investigation right away and craft a response before the deadline.
 
It is recommended that HR contact DOJ Labor and Employment at 503-947-4600 to review the complaint and the response.
 
Since BOLI complaints can result in monetary settlements, HR should contact DAS Risk Management.
 
Be prepared to have supervisor or other agency files available for review by DAS Risk Management or DOJ Labor and Employment.
    
Prevention is a key to avoiding complaints. Read BOLI’s Employer Assistance Advice Column for more information. In question and answer format, this column offers over 100 scenarios that agencies might encounter. Learning from the situations of others can help an agency avoid costly complaints and unhappy employees.
 
Read more information on wage and hour laws.