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Buying A Hearing Aid?

Who We Are

The Health Licensing Office (HLO) is a state consumer protection agency. We provide centralized regulatory oversight for multiple health and related professions. We have statutory authority to carry out a full range of regulatory activities, including:
  • Issuing licenses
  • Conducting examinations
  • Responding to complaints
  • Inspecting facilities
  • Rulemaking & legislation
HLO has statutory authority to uphold the contractual rights granted to consumers of hearing aids in Oregon who purchase their hearing aids from hearing aid specialists.
The Oregon Advisory Council on Hearing Aids consists of seven volunteer members appointed by the governor’s office.  The council, which acts in an advisory capacity, includes:
  • A licensed physician who is a certified otolaryngologist (an ear, nose and throat specialist, or ENT)
  • An audiologist certified with the American Speech-Language Hearing Association
  • Four individuals who are licensed to dispense, or sell, hearing aids under Oregon Revised Statutes (ORS) Chapter 694.015 to 694.170​.
  • A public member who is a hearing aid consumer
The Council, along with the other volunteer citizen boards and councils under HLO's oversight, has adopted a Consumer Bill of Rights (click on link for full view), which describes the rights consumers have when receiving services from HLO-regulated professionals.