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Health Licensing Office
The Health Licensing Office is located at
1430 Tandem Ave. NE, Suite 180, Salem, OR 97301
Customer Service Information Line (503) 378-8667

Business Hours

Monday: 8 a.m. - 4:30 p.m.
Tuesday: 9 a.m. - 4:30 p.m.
Wednesday: 8 a.m. - 4:30 p.m.
Thursday: 8 a.m. - 4:30 p.m.
Friday: 8 a.m. - 4:30 p.m.

Email Inquiries

Customer Service

(503) 378-8667

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 Driving Directions

Best time to call customer service

Licensing and General Information: 503-378-8667 or email
Inspections/Consumer Complaint Hotline: 503-373-2024

Our busiest telephone volume days are Mondays and the first few and last few business days of each month. In addition, we experience increased volume from 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m. each day. Calls are placed in queue and answered in the order received. If you place a call to us during these high volume periods, please be patient.

Staff directory

Director's Office and Administrative Services Division

HLO Director and Division ManagerSylvie Donaldson503-509-5425
Executive AssistantDerek Fultz503-373-1915
Business Process AnalystNathan Goldberg503-509-4784
Continuing Education and Improvement AnalystCallie Zink503-373-2088
Policy AnalystSamie Patnode503-509-5592
Policy AnalystAnne Thompson503-509-4775
Qualification AnalystCerynthia Murphy503-509-4922
Qualification SpecialistHeather Shepherd503-934-5010
Board SpecialistApril Fleming503-509-5127

Fiscal Division

HLO Director and Division ManagerSylvie Donaldson503-509-5425
Accounting SpecialistKenny Turk503-373-1933

Licensing Division

Licensing Manager
Tina Russell503-373-1937
Licensing Qualification Specialist

​ ​
​•Athletic Trainers
​•Behavior Analysts
​•Certified Advanced Estheticians
•Denture Technologists
•Hearing Aid Specialists
•Music Therapists​​
Adriane Perkins503-373-1989
Licensing Qualification Specialist

​•Direct Entry Midwives​
•Body Piercers (earlobe-only)​
•Body Piercers (standard)
•Body Piercers (specialty)
•Genetic Counselors
•Sexual Offense Therapists and Interns
•Tattoo Artists
•Tattoo Conventions

Kyle Bivens503-373-1740
Licensing Qualification Specialist

​•ADA Accomodations
​•Art Therapists​
•Environmental Health Specialists
•Lactation Consultants
•Licensed Dietitians​
•Nursing Home Administrators
•Residential Care Facility Administrators
•Polysomnographic Technoligists
•Respiratory Therapists​
•Waste Water Specialists​​​​​
Cashiering / Qualifications Specialist
Coleen Knodel503-373-1934
Customer Service Representative
Jolene VanCleave503-934-5194
Customer Service Representative
Seth Hoy503-373-2049
Customer Service Representative
Austyn Hemelstrand503-373-1976
Customer Service Representative
Michael Brennan503-373-1986
Customer Service Representative
Gina Fernandez503-373-1938
Imaging and Records Specialist
Connie Duncan503-378-6539

Regulatory Operations Division

Division ManagerBob Bothwell503-373-2097
Administrative Specialist Maria Gutierrez503-586-9500
Administrative Specialist / Public RecordsVACANT
Investigator / Regulatory LeadTrampus Schuck503-373-1950
InvestigatorMichael Bui503-559-0046
InvestigatorKelly Wahl503-586-9378
InvestigatorSarah Hern971-283-0108
InvestigatorScott Edwards503-586-9792
InvestigatorDoreen Davis503-586-9302
InspectorJustin ChenN/A
InspectorEugene OrtizN/A
InspectorCristina CoenN/A
InspectorJesse ReadN/A
InspectorKatrina KoppeN/A