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About Us

Mission Statement

OHLA-regulated professions  
The Health Licensing Office (HLO) protects the health, safety and rights of Oregon consumers by ensuring only qualified applicants are authorized to practice. OHLA establishes, communicates and ensures compliance of regulatory standards for multiple health and related professions.
 
In addition, OHLA conducts inspections of licensed facilities, responds to and investigates consumer complaints, and disciplines practitioners found in violation of state law and administrative rule.


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HLO Central Agency

HLO’s primary purpose is to provide more unified and standardized regulatory oversight that results in greater regulatory accountability and efficiency. The agency oversees licensing and regulation of multiple health and related professions represented by 12 volunteer citizen boards. The volunteer citizen boards and councils of HLO provide profession-specific expertise and consultation but are not responsible for central agency operations. 
 
As a state consumer protection agency, HLO plays a leading role in safeguarding the more than 3.5 million Oregon citizens who purchase services from professionals and businesses licensed by the agency. 

The agency ensures qualification standards and ongoing professional requirements for more than 71,000 active authorizations (practitioners, facilities and independent contractors).
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Agency Goals

The agency works to achieve the following goals:
  • Actively promote consumer protection through education, enforcement and partnerships
  • Promote a positive business environment by reducing barriers to professional practice
  • Provide excellent customer service to all agency clients and stakeholders
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Director's Office

The Director's Office provides overall vision and leadership and determination of policy formulation and establishes the agency's strategic goals, legislative initiatives and long-term planning.

The agency director assumes ultimate responsibility for the accountability of the agency, for achieving outcomes, complying with state law and ensuring stewardship of the funds entrusted for agency operations by the Oregon State Legislature.
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Administrative Services

The Administrative Services Division oversees board and council operations, including planning and coordination of board and council meetings, and manages administrative rulemaking for the agency and for each regulated profession.
 
The office also oversees public information activities to communicate with the agency's wide range of stakeholders.

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Fiscal Services Division

The Fiscal Services Division develops and oversees a cost allocation model that determines how regulatory programs are assessed fees to cover costs required to carry out their statutory mandates; and develops and maintains policies, procedures, and management practices to implement cash, purchasing, property, and inventory controls to protect the assets of the agency.
 
The division also works with the State Data Center to provide oversight, development, and management of the agency’s data processing software system.

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Licensing Division

The Licensing Division reviews applications and conducts examinations to determine if applicants for an authorization to practice are qualified to practice. The division also monitors continuing education compliance for professions with a continuing education requirement.

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Regulatory Operations Division

The Regulatory Operations Division manages and develops regulatory compliance programs for facility, business, independent contractor and practitioner license holders, and criteria for consumer contracts.
 
The division directs all disciplinary and regulatory aspects of the agency, managing the operations for routine business/practitioner inspections; complaint investigation resolution and mediation; and contested case hearings.

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