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HLO Staff Directory
General Information
Best Time to Call Customer Service: Our busiest telephone volume days are Mondays and the first few and last few business days of each month. In addition, we experience increased volume from 9:00 to 11:00 a.m. and 2:00 to 4:00 p.m. each day. Calls are placed in queue and answered in the order received. If you place a call to us during these high volume periods, please be patient. 
 
Licensing and General Information - (503) 378-8667 
 
Inspections/Consumer Complaint Hotline - (503) 373-2024 
  
 
Director's Office and Administrative Services Division

Director and Division Manager - Holly Mercer  |  ​(503) 373-2084 
  
Communications Coordinator - Sarah Kelber | (503) 373-2087

Executive Support Specialist - Amanda Perkins | (503) 373-1915

Continuing Education Analyst - Larry Peck  |  (503) 373-2088 
 
Policy Analyst - Samie Patnode  |  (503) 373-1917 
Policy Analyst - Anne Thompson  |  (503) 373-1904

Board Specialist - Maria Gutierrez |  (503) 373-1906

Qualification Analyst - Cerynthia Kingsley  | (503) 373-1816
Qualification Specialist - Debra Daniels  | (503) 373-2009 

 

Fiscal Services Division
Division Manager - Sylvie Donaldson  |  (503) 373-1974 
 
Accounting - Nicole Lopez  |  (503) 373-1976 
 
Information Technology Coordinator - Dale Blanchard  |  (503) 373-1924

Licensing Division

Division Manager - Sylvie Donaldson  |  (503) 373-1974 
   
Licensing Lead Worker - Tina Russell  |  (503) 373-1937

Customer Service Representative - Coleen Knodel  |  (503) 373-1934
Customer Service Representative - Kenny Turk  |  (503) 373-1933
Customer Service Representative - Kristina Evans  |  (503) 373-1938 
Cashiering / Qualifications Specialist - Carey Peck  |  (503) 373-1916 
 
Licensing Qualifications Specialist - April Strobel  |  (503) 373-1902
Licensing Qualifications Specialist - Cristina Wardwell  | (503) 373-1740

Continuing Education Credit Qualification Specialist - Larry Peck  |  (503) 373-2088
Imaging and Records Specialist - Lynna Appleton  |  (503) 373-1977

Regulatory Operations Division

Division Manager - Bob Bothwell   |  (503) 373-2097

Administrative Specialist - Sarah Morrow   |  (503) 373-1948
Administrative Specialist - Doreen Davis  |  (503) 373-1039

Investigator / Inspector - Tina Russell  |  (503) 373-1937
Investigator / Inspector - Michael Bui  |  (503) 373-1910
Investigator / Inspector - Janet Bartel  |  (503) 373-1898
Investigator / Inspector - Trampus Schuck  |  (503) 373-1950
Investigator / Inspector - Nathan Goldberg  |  (503) 373-1919

Inspector - Justin Chen  |  (503) 373-1965
Inspector - Bart Newstone  |  (503) 378-6541
Inspector - Brad Hern  |  (503) 373-1989 
Inspector - Lindsay Reece  | (503) 378-6537 
Inspector - Kelly Wahl  | (503) 373-1939