SNAP Replacement Benefits

We may be able to replace your SNAP benefits if you lost food bought with SNAP because of a disaster.

Replace food lost in disaster Benefits stolen from EBT card Tips to protect your EBT card

SNAP food lost in disaster (fire, flood, storm, power outage)

Within 10 days, contact us to replace your benefits.

In person: Visit a local office.
By phone: Call us at 800-699-9075.
Online: Fill out the form below and email it to oregon.benefits@odhs.oregon.gov.

Benefits stolen from EBT card

We can't replace SNAP benefits that were stolen through electronic theft. Federal funding for this ended in December 2024. If you think benefits were stolen from your EBT card, cancel it and order a new one right away.

Cancel your card right away to protect any remaining benefits.

During business hours, call 855-328-6715 (Monday - Friday, 8:30 a.m. to 4:30 p.m.)
Call our replacement card line to cancel your card and order a new one. You will get a replacement card in the mail within five business days.
After hours, call 888-997-4447 (open 24 hours)
If it's after business hours, call our 24-hour customer service line to cancel your card. Then during business hours, call the replacement card line at 855-328-6715 to order a new card.

Tips to protect your new card

The Oregon Department of Human Services (ODHS) does not discriminate against anyone. This means that ODHS will help all who qualify and will not treat anyone differently. See the USDA nondiscrimination statement for more information.