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Respect: Protect Older Adults from Abuse

Every older adult deserves respect and to be safe. 

Many older people in Oregon experience some form of abuse, yet many don't report it. Find out how to recognize and report abuse.

 How to report
Recognize the signsFrequently asked questionsResources

Reporting abuse

If you think someone is being abused, don't ignore it. Report it. Even if you're unsure, it's better to act than to let harm continue. Reports are confidential and can be made anonymously.

Call the Oregon SAFEline

 855-503-SAFE (7233)

If the person has been injured or is in immediate danger, call 911.

Learn more about reporting abuse or neglect

Reporting rights violations

If your rights or the rights of someone you know have been violated by a licensed long-term care facility, report it. Reports are confidential and can be made anonymously. Where to report depends on the type of facility in which the person lives. 

Where to report

Residential care or assisted living
844-503-4773
 Email the licensing team
Fill out an online form


Adult foster homes
866-449-1250
 Email the adult foster home team


Nursing facilities
877-280-4555
 Email the nursing facility team


Learn more about making a complaint

Recognizing abuse and rights violations

Illustration of six diverse older adults and the word "Respect" in rainbow colors

Everyone should be able to grow older with respect, stay safe, and get the support they need. Yet many older people in Oregon experience abuse. 

Abuse ranges from physical and emotional abuse to financial exploitation and scams, forced isolation or restraint, unwanted sexual contact, and abandonment or neglect by a caregiver. Abuse can even be in the form of self-neglect.

It's even more likely that older adults (65 and older) who are LGBTQIA2S+ or living with HIV will experience abuse. 

A statewide study found that older LGBTQIA2S+ adults who have experienced some form of abuse often don’t report it. The risk of abuse is even higher for older LGBTQIA2S+ adults who are people of color, living with lower incomes or living with HIV.

Types of adult abuse

Abusers can be someone a person knows, like a partner, family member or caregiver. They can also be a stranger. 

In Oregon, abuse includes:

Type of abuse What it includes
Physical abuse
Hurting someone's body, causing pain or injury
Verbal or emotional abuse
Using hurtful, threatening words or actions
Neglect
Not providing basic needs like food, health care and safety
Abandonment by a caregiver
Leaving someone alone who needs care
Financial exploitation
Stealing money, property, medicine or other belongings unfairly
Involuntary seclusion
Keeping someone away from others against their wishes
Self-neglect
When an adult can't care for or protect themselves
Sexual abuse
Unwanted, unwelcomed or offensive sexual acts or words
Wrongful restraint
Preventing someone from moving freely, such as locking them in, tying them up or misusing medicine

 What to look for

It can be difficult to see the signs that an older adult is being abused or having their rights violated. Some people may not report abuse because they are afraid, embarrassed or unable to communicate due to memory loss or other issues.

Here are some signs to look for:

Type of abuse
What to look for
Physical
Unexplained injuries or physical signs of punishment or restraint, such as bruises, scars or burns
Emotional
Depression, anxiety or changes in behavior
Neglect
Preventable health problems like bedsores, or unclean living conditions
Abandonment
An older adult who needs help being left alone without planning for their care
Sexual
Changes in mood, becoming withdrawn or other physical signs
Financial
Changes in banking or spending patterns

Source: nia.nih.gov/health/elder-abuse/spotting-signs-elder-abuse

Frequently asked questions

Questions about reporting abuse

​Anyone can and should report abuse if they think it might be happening. Abuse can be report​ed by anyone, including:​

  • The person being abused
  • Their family or friends
  • The people responsible for their care, either at home or in a care facility or adult foster home
  • Anyone else in a position to observe or suspect it

When in doubt, it's always better to report it rather than risk allowing an abusive situation to continue — even if you have questions or are unsure whether someone is being harmed.

Call the Oregon SAFEline: ​855-503-SAFE (7233).

If the person has been injured or is in immediate danger, call 911.

When a report is made, your local ODHS or county office that provides services to older adults and people with di​sabilities will:

  • Review your report to decide if an investigation or protective services are needed.​
  • Tell you how Adult Protective Services will respond to your report and what they will do next.
  • Provide help, including information and referrals. 

All reports are confidential.

If an investigation is needed, an Adult Protective Services investigator will be assigned to the case to find out what happened and whether abuse, self-neglect, or another issue occurred. They will work with law enforcement if a potential crime was committed.

Learn more about reporting abuse.

Yes. You can report abuse anonymously and do not have to provide your name when making a report.​

  • State law protects your confidentiality and keeps your information private when you report abuse. 
  • You don’t even have to give your name, if you wish to remain anonymous. 
  • If you do identify yourself in making the report, your name and identity will not be shared unless you give permission, are a mandatory reporter or if the law requires it (for example, if there is a crime or a judge orders it).

No, you will not be required to share information about your LGBTQIA2S+ identity ​— or the LGBTQIA2S+ identity of the person being abused —​ as part of making a report or during any investigation of the reported abuse.

Reporting abuse is the right thing to do — and the law is on your side. 

  • Oregon law prohibits retaliation against individuals who report abuse. The identities of abuse reporters are protected and are confidential.
  • Facility staff who report suspected abuse in good faith are legally protected from retaliation by their employer. No one can punish you for speaking up to protect others.
  • If you see something, say something. You are protected.

If you believe you are experiencing retaliation, report it immediately to the team that licenses the type of facility where you work.

Residential care or assisted living
844-503-4773
Email licensing.complaint​@odhs.oregon.gov
Fill out an online form

Adult foster homes
866-449-1250
Email apd.afhteam@odhs.oregon.gov

Nursing facilities
877-280-4555
Email nf.licensing​@odhs.oregon.gov

Mandatory reporters are people in the community who are required by law to make reports of abuse or neglect to authorities. This includes, but is not limited to, doctors, police, clergy members, nursing facility employees, contractors or volunteers of a nursing facility, home care workers, and ODHS employees. For adults living in a nursing facility, their family members, guardians, and legal counsel are also considered mandatory reporters.

The full list of mandatory reporters is found in ​​Oregon Revised Statute 124.050​​​​​.

Oregon law protects mandatory reporters. If you report suspected abuse in good faith, you a​re protected from civil and criminal liability.

Yes, you can get this information in other languages, large print, braille or other formats you prefer. 

Here’s how:

Call Aging and People with Disabilities at ​503-945-5811 or 800-282-8096​

Email centralaps@odhs.oregon.gov

For relay calls dial 711

Adult Protective Services (APS) serves all Oregon older adults (55+) and adults over the age of 18 who experience physical disabilities, regardless of income, religion, gender identity, sexual orientation, race, national origin, heritage, immigration status or any other status. APS responds to all reports about older adults and adults with disabilities who may be experiencing abuse, self-neglect, or other safety concerns.

Questions about long-term care settings

Yes. Oregon law (​​Senate Bill 99​) ensures specific rights for LGBTQIA2S+ residents and individuals living with HIV in licensed long-term care settings. Under this law, facilities cannot discriminate based on sexual orientation, gender identity, gender e​xpression or HIV status.

Residents have these rights (and others) to:

  • Choose their roommates.
  • Use the name and pronouns they prefer.
  • Wear clothes that match their chosen gender identity.
  • Access medical care, including gender-affirming treatments.
  • Use restrooms and spaces where they feel comfortable and may associate with the people of their choosing.

Read more about Senate Bill 99.

If you suspect that someone’s rights are being violated in a long-term care setting facility,​ report it as soon as possible. Licensed long-term care settings include adult foster homes as well as assisted living, residential care and nursing facilities, including those that offer memory care.

Residential care, assisted living or memory care​
844-503-4773
Email licensing.complaint​@odhs.oregon.gov
Fill out an online form

Adult foster homes
866-449-1250
Email apd.afhteam@odhs.oregon.gov

Nursing facilities
877-280-4555
Email nf.licensing​@odhs.oregon.gov

When reporting, provide the facility name, details of the rights violations and any observations. Reports can be made anonymously ​and all reports are reviewed for investigation. 

If someone is in immediate danger, call 911.

Questions about this campaign

The Respect Campaign is designed to raise awareness about the abuse experienced by LGBTQIA2S+ older adults, and of rights violations of LGBTQIA2S+ residents and/or those living with HIV in long-term care settings. The campaign is based on extensiv​e community engagement by ODHS, a statewide survey and national data — all of which show that abuse of LGBTQIA2S+ older adults is more common than in the general population of older adults, but also less likely to be reported.

The campaign is intended to address the under-reporting of abuse as well as concerns about confidentiality, discrimination, homophobia and the fear of being treated differently — barriers that often prevent individuals from reporting abuse.​

​​We understand and respect that language around identity and inclusion continues to evolve. LGBTQIA2S+ — representing Lesbian, Gay, Bisexual, Transgender, Queer/Questioning, Intersex, Asexual, Two-Spirit and other identities — is an inclusive term and recognizes a broader range of identities.

The terms used to describe gender identities and sexual orientations are constantly changing and not everyone agrees on what is the most inclusive acronym. ODHS is committed to updating the terms and acronyms it uses periodically and as needed to best repr​esent the people we serve. ​

Resources

Support and reporting


Advocacy and legal support


Long-term care and quality assurance

Respect logo: Every adult deserves respect

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