Explanation of Service Reports
Repair Service Access - The carrier's representative must answer at least 80 percent of calls within 20 seconds or have an average speed of answer time of 50 seconds or less.
Business Office Access - The carrier's representative must answer at least 80 percent of calls within 20 seconds or have an average speed of answer time of 50 seconds or less.
Commitments Met for Service - Each telecommunications carrier must meet at least 90 percent of its commitments for service.
Repair Reports Cleared with 48 Hours - A carrier must clear monthly at least 95 percent of all trouble reports within 48 hours from receiving a report.
Trouble Report Rate - Monthly trouble reports should not exceed:
- Two (2) per 100 working access lines per wire center more than three (3) times during a sliding 12-month period (Wire centers with more than 1,000 access lines)
- Three (3) per 100 working access lines per wire center ore than three (3) times during a sliding 12-month period (Wire centers with 1,000 or less access lines)
Blocked Calls - Carriers must maintain interoffice final trunk groups to allow 99 percent completion of calls, during the average busy hour without blockage, known as P.01 grade of service. When a carrier fails to maintain this grade of service for four (4) or more consecutive months, it will be considers out-of-standard until the conditions are resolved. A single repeat blockage within two (2) months of restoring to the P.01 grade of service is considered a continuation of the original blockage.
Service Quality Reports
NOT REQUIRED TO REPORT PER STATUTE:
- Beaver Creek Cooperative Telephone Co.
- Canby Telephone Association (dba Canby Telecom, DirectLink Long Distance, and DirectLink)
- Clear Creek Mutual Telephone Co. (dba Clear Creek Communications)
- Colton Telephone Co. (dba Coltontel)
- Gervais Telephone Company (dba Datavision)
- Molalla Telephone Co. (dba Molalla Communications Company)
- Monitor Cooperative Telephone Co. (dba Monitor Telecom)
- Pioneer Telephone Cooperative (dba Pioneer Connect)
- Scio Mutual Telephone Assn (dba SMTA)
- St. Paul Cooperative Telephone Assn
- Stayton Coperative Telephone Assn (dba SCTC)
- AT&T Corp. - Waiver from reporting monthly in Order 19-184
- BendTel Inc.
- ComSpan Communications - Waiver from reporting monthly in Order 12-233
- Douglas Fast Net - Waiver from reporting monthly in Order 17-112
- Eastern Oregon Telecom LLC - Waiver from reporting monthly in Order 12-300
- Eschelon Telecom of Oregon Inc. - Waiver from reporting monthly in Order 10-009
- Granite Telecommunications LLC - Waiver from reporting monthly in Order 12-203
- Integra Telecom of Oregon Inc. - Waiver from reporting monthly in Order 07-425
- Origin Networks LLC
- PriorityOne Telecommunications Inc. - Waiver from reporting monthly in Order 12-301
- RIO Communications Inc. - Waiver from reporting monthly in Order 12-088
- Teleport Communications America LLC - Waiver from reporting monthly in Order 19-150
NOT REQUIRED TO REPORT PER OAR:
BullsEye Telecom Inc.
dishNET Wireline LLC
Eagle Telephone System Inc.
Fusion Cloud Services LLC (formerly Birch Communications LLC)
Helix Telephone Co.
Home Telephone Co.
Level 3 Telecom of Oregon LLC
MCIMetro Access Transmission Services Corp.
McLeodUSA Telecommunications Services Inc (formerly McLeodUSA Telecommunications Services LLC)
Monmouth Independence Network (MINET)
Monroe Telephone Co.
North-State Telephone Co.
Oregon-Idaho Utilities Inc.
Peoples Telephone Co.
Pine Telephone System Inc.
Roome Telecommunications Inc. (dba RTI)
Trans-Cascades Telephone Co. (dba Reliance Connects)
XO Communications Services LLC