Skip to main content

Carrier of Last Resort (COLR)

Last Updated 3/16/2020 at 12 p.m.

Under HB 3065 passed in the 2019 Legislative session, the Oregon Public Utility Commission (PUC) has been directed to investigate the continuing relevance of the “carrier of last resort” or COLR obligation on the state’s telecommunication providers given the changes in technology and policy in the telecommunications industry.

The carrier of last resort obligation was created to ensure that, when telecommunications providers were granted an exclusive service territory, they would provide service to all customers within that service territory. Under the COLR, providers are required to provide service to customers upon request. The customer retains the obligation to pay for the cost to provide them service, which can vary depending on their placement on the system. The PUC maintains pricing controls on COLR providers for residential primary line basic service to prevent price discrimination.
Over the next year, the PUC has been tasked with convening a public process to examine whether industry trends, technologies, and policy drivers in the telecommunications sector impact the existing regulatory structure to ensure adequate and reasonable access to telecommunication services for residential customers. Specifically, the PUC will be hosting six meetings in Salem and three in rural communities to ensure the voices of our stakeholders and Oregon residents are heard.


Upcoming Public Workshops

Held at the PUC Office, 201 High Street SW, Salem, OR.

These meetings will be held:

  • January 21 -- 9 a.m. to Noon
  • February 18 -- 9 a.m. to Noon
  • March 17 -- POSTPONED
    • Due to the evolving COVID-19 situation, this meeting has been postponed. Tentatively plan for the April 14th date for COLR Workshop #3.
  • April 14
  • May 14
  • June 23

Upcoming Public Comment Meetings & Workshops

These meetings are scheduled for the evening to provide access to residents throughout the state to participate and provide comments. We want to know what challenges you have with your telecommunication service and what telecommunication services are essential for you and your community to thrive.

** Due to the COVID-19 situation, we will continue to evaluate if these events need to be rescheduled. Check back for updated information.**

Open House events - 5-6 p.m.

Public Comment Meetings - 6-7:15 p.m.

Dates & Locations - Open House & Public Comment Meetings

  • April 16 - Siuslaw Valley Fire & Rescue, 2625 Hwy 1010, Florence, OR 
  • April 22 - Four Rivers Cultural Center & Museum, 676 SW 5th Ave., Ontario, OR
  • May 28 - Jacksonville Community Center, 160 E. Main St., Jacksonville, OR

Comments Accepted

We want to hear from you! Comments can be submitted by email or by calling 503-378-6600 or 800-522-2404 (TTY or dial 711).



Useful Resources

COLR Fact Sheet

HB 3065

PUC COLR White Paper

NRRI COLR White Paper

Map - ILEC & ETC Regulation & Customers

Map- ILEC Allocated Territories


Public Workshop Documents

Workshop Goals

Workshop #1

Workshop #2

Workshop #3

  • Agenda
  • Presentations
    • Large ILECs
    • Small ILECs
    • Non-ILECs
    • Government - no PowerPoint
    • Consumers - no PowerPoint

Your browser is out-of-date! It has known security flaws and may not display all features of this and other websites. Learn how