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The Oregon Public Utility Commission (PUC) has regulatory authority over some private or investor-owned utilities as well as select mobile home parks and associations providing water service. The PUC regulates some of these utilities on service issues only, and regulates some for both service issues and for the rates charged to customers.
To be REGULATED FOR RATES AND SERVICE, the utility must:
To be REGULATED FOR SERVICE ONLY, the utility must:
Any association that furnishes water to members us sybject to regulation as described above if 10 percent or more of the members file a petition requesting such regulation.
For water utilities regulated by the PUC, the utility is required to provide two (2) advance written disconnection notices: one 15-calendar days before and another seven (7) calendar days before disconnection. Within 48 hours prior to disconnection, the utility must make a good faith effort to contact you or another adult at your residence to inform you of disconnection plans. You may avoid disconnection by paying the bill in full or entering into a payment agreement with your water service provider. Please reach out to them directly for potential payment plan options.
No, but the utility may perform an unscheduled interruption of service at any time as necessary to protect the health and safety of its customers or to maintain the integrity of its system.
Written notice must be provided to all customers for any scheduled service disruption, which can be a door hanger or personal delivery at least five (5) days in advance, or by mail at least 10 days in advance. Scheduled service interruptions are often required for repairs, system flushing, or maintenance activities to ensure compliance with regulations for provide safe and reliable water.
Although water utilities providers determine adequate pressure for their system, water pressure measuring 45-80 pounds per square inch measured at your meter is generally considered adequate pressure.
If your water pressure is too low, you may request the utility to test your pressure. The first test in a 12-month period is free and must be conducted within seven (7) calendar days of your request. If you request a second test in the same 12-month period, the utility may assess a reasonable charge, unless the pressure is found to be inadequate.
The Oregon Public Health Authority’s Drinking Water Program administers the Cross Connection Prevention Program. Water utilities are required to develop, implement, and maintain a backflow protection program. All customers must comply with the program to protect the water system from contamination, and failure to comply is grounds for disconnection.
If you believe your meter is not accurately reading your water usage, you may request the utility to test your meter. The first test in a 12-month period is free and must be conducted within seven (7) calendar days of your request. If you request a second test in the same 12-month period, the utility may assess a reasonable charge, unless the results indicate your meter is not registering within the 2 percent performance standard.
To avoid disconnection of your service, contact your utility to enter into a time-payment agreement. Water utilities must offer the following payments plan, unless the amount you owe is related to theft of service, tampering, unauthorized use, or failure to abide by the terms of a time-payment plan.
Initial payments for both plans must be paid within one (1) business day of your agreement. If you fail to pay as specified in your agreement, the water utility may disconnect your service after providing appropriate notice.
Oregon Administrative Rules
Water Reports & FormsService Regulated Water UtilitiesRate & Service Regulated Water Utilities
Stephanie Yamada 503-378-5201
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