An official website of the State of Oregon
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If you're experiencing service outages or other reliability issues with your telephone service, view the steps to follow to ensure youre service issues are resolved.
Learn more about select pending rate cases and other dockets of interest to the public before the Commission.
Learn about the work of the PUC to lessen the burden on customers due to COVID-19. Learn more.
Learn more about energy saving tips from Energy Trust of Oregon.
If your water bills are high:
You may be eligible to submit a petition for the PUC to regulate your water utility for service and/or rates. Learn more.
Energy Trust of Oregon is a nonprofit organization dedicated to helping Oregon utility customers save energy and generate renewable power. You can evaluate your home for current energy use, learn about home upgrades or cash incentives, or learn about low-cost/no-cost tips to save energy and money. If you meet low-income eligibility requirements, you may qualify for free or reduced-cost weatherization.
The Citizens' Utility Board of Oregon energy and money saving tips is also available.
As a utility service customer, you have certain rights and responsibilities. The utilities' main obligation is to provide you with reliable services at rates approved by the PUC. Your main obligation is to pay for the services you use, to not damage the company's facilities, and to notify the utility service provider if you move or wish to change your service. To receive notices in languages other than English, contact your service provider. To learn more about your rights and responsibilities, view the Oregon Administrative Rule 860-021-0010 (6).
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