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Responding to Complaints
Collective Bargaining Agreement (CBA) Grievances
Collective Bargaining Agreements
If a represented employee has been disciplined or believes the agency has violated a CBA article, the agency head or an employee’s supervisor may receive a grievance from the employee or the employee’s union representative. Often the agency Human Resource (HR) section either responds on behalf of the agency or supervisor or helps construct the response. 
HR must pay strict attention to timelines and other guidelines surrounding grievances as outlined in the CBA.
Grievance files are kept separate from personnel files. An agency may choose to create a database for tracking grievance timelines and as a reference tool.
Contact the Labor Relations Unit (LRU) for guidance on responding to grievances.