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Responding to Complaints
General Complaints
Employee Conflict
A frequent type of complaint involves one employee having a problem with another employee. Employees are not required to like each other, but they must be able to maintain a professional working relationship. 
 
The agency Human Resource (HR) section must strategize ways to address issues with managers and employees to preserve a harmonious work environment. 
 
The Employee Assistance Program (EAP) is available to give HR and agency management ideas for working with employees.
 

Citizen Complaints about Driving
A primary citizen complaint concerns the operation of a state vehicle. Driving an E-Plate vehicle is   the most public activity performed by the majority of state employees, and the public notices. About once every business day a citizen complains about state employees’ driving or misuse of state vehicles. It is not possible to count the number of people who have the same reaction but do not call. These complaints are a serious public relations issue. It is important that employees drive state vehicles safely, within the law and use the vehicle for approved activities within the scope of their employment.
 
DAS Risk Management provides a Citizen Complaint Toolkit to guide to agencies on what to do when a citizen complaint is received, how to address the complaint with the employee and how to respond to the complaint. The toolkit contains: an Overview of the Citizen Complaint Process; a Supervisor’s Guide to Investigating and Responding to a Citizen Complaint; and Frequently Asked Questions.