A library of training videos for jurisdiction users.
Cloning a record creates a customizable copy of an existing permit record, allowing selection of specific data to transfer, such as address or contact info.
Simple instructions for creating new applications in the back office.
Since converted records may lack essential Accela-specific data, users must perform certain checks to ensure required information is present for generating reports like the Certificate of Occupancy, Certificate of Satisfactory Completion, and the Permit.
Includes online training for homeowners and important details for jurisdiction staff to help manage homeowner applications.
Describes the process of creating reference contacts for each of your local utility companies and how to use those to notify them during the inspection process.
Instructions on how to create these special record types along with important details that set these record types apart from the rest.
To reinstate a closed permit or application, supervisor-level staff must activate and update the “Close Out” task with a status of “Reinstated,” provide the reason and comments, and reactivate the last workflow task to restore the record's status and expiration date while maintaining a clear audit trail.
Templates for building permit applications, the Building Permit, and Certificate of Occupancy.