Medical, Food, Cash and Child Care Benefits

Electronic benefits theft is increasing. To protect benefits, some Oregon EBT cards are being turned off quickly when suspicious activity is detected.

If you see a balance on your EBT card but it still isn't working, it may have been turned off to prevent fraud. You can call the ONE Customer Service Center (800-699-9075) or your local ODHS office to find out if that's what happened.

If your card was turned off because of suspected fraud:

We will automatically send you a new one. You should get it within 5 days.
If you need a new card right away, visit your local ODHS office. Staff can help you get a replacement as quickly as possible.

Because these cards are shut off right away, we can't always notify people ahead of time. We know it can be stressful to have your EBT card declined, especially when you're trying to meet your family's needs.

Here are some steps you can take to protect your benefits.

I need to...

Apply for benefits Renew benefits Report a change Check messages Get EBT card help Get benefits help

Resources

Oregon ONE Mobile app Learn about programs Forms

How to apply

You can apply for medical, food, cash and child care benefits online, by phone or in person. Use this checklist to see what you'll need to apply.

Online

Apply online

You will need to create a ONE Online account. If you already have an account, log in here.

By phone

Call 800-699-9075

Call the ONE Customer Service Center (Monday to Friday, 7 a.m. to 6 p.m.). You can also call a local office to apply.

In person

Find an office

You can get a paper application form in multiple languages.

Need help to apply?

Get help applying for OHP medical benefits (enter your zip code and click the button for help with "Oregon Health Plan" to find help in your area)
Get help applying for SNAP food benefits
Checklist: What to have ready when you apply (PDF)

Get a ONE Online account

Create an account Log in to ONE Scheduled downtime

With a ONE Online account you can:

Apply for benefits and check your application status
Renew your benefits
Upload documents, report changes and update contact information
View messages, find eligibility notices and manage appointments

Need help with your ONE Online account? Call 833-978-1073 (Monday to Friday from 7 a.m. to 6 p.m. Pacific Time).

Get the Oregon ONE Mobile app

You can use the Oregon ONE Mobile app to manage your current benefits, view messages, upload documents and more.

Need help with the mobile app? Call 833-978-1073 (Monday to Friday from 7 a.m. to 6 p.m. Pacific Time).
Watch this video to learn more about the mobile app.

Learn about programs

Medical coverage

Oregon Health Plan is Oregon's Medicaid program. Other medical benefits may include long-term care services and help paying Medicare costs.

Child care assistance

Employment Related Day Care helps families who are working or in school pay for child care. Some families still pay part of the child care cost.

Food benefits

The SNAP Program provides monthly benefits to help people buy food.

Oregon Summer EBT is a grocery benefits program to help families buy food for their school-aged children when school is out for the summer.

Benefits for these programs are usually issued on an electronic benefit transfer (EBT) card.

Cash benefits

TANF provides cash benefits to low-income families and new parents. Benefits are usually issued on an electronic benefit transfer (EBT) card.

TA-DVS Helps families and pregnant people experiencing domestic violence with housing costs, moving costs and items to stay safe.

Refugee services including cash assistance are available for refugees when they first arrive in Oregon.

Forms

About ONE ONE Operations Dashboards ONE Scheduled Downtime Resources for Partners USDA Nondiscrimination Statement