To set up a new ONE Online account
Watch the video or follow the step-by-step instructions below. Use a browser like Mozilla Firefox, Google Chrome or Safari and plan to set up your account in one session.
If you need help, call 833-978-1073 (Monday to Friday, 7 a.m. to 6 p.m. Pacific Time). We accept all relay calls.
Video: How to create an account
Step-by-step instructions
Go to the
ONE Online website and click Create account.
- Fill out the required fields and click
Submit.
- If you are a parent applying for your child, create the account in your name.
- If you are applying for someone not in your immediate family (like a parent, adult sibling or friend), create the account in your name and click the box for authorized representative.
Check for an email confirmation.
- You'll get an email to confirm your account is set up. If you don't see it, check your junk folder.
- If you don't get a confirmation email, call 833-978-1073.
Click the link in the email to verify your account (or copy and paste the link into your browser).
- Log back into your account and fill out the User Verification page.
- Adding your Social Security number is not required, but it helps us verify your application. If you don't want to list it, we'll still process your application.
- Check the box in the CAPTCHA and select Next.
Confirm your identity.
ONE will first try to confirm who you are.
- If your identity is confirmed:
- You'll see the
Success screen.
- Select
Next. ONE will take you to your dashboard or application. You're done!
- If ONE needs more information:
- You'll see the
Additional Identity Proofing screen.
- Choose
Text message or
Scan QR code.
- Open the link you receive.
- Follow the instructions to take a picture of your government-issued photo ID or a picture of yourself (called a selfie).
- If you see the
Success screen, select Next. You're done!
- If the screen says Call us!, call
833-978-1073. We need more information to confirm your identity.
- If you don't have an ID or phone you can use to complete these steps:
- Call
833-978-1073. We can confirm your identity by phone.
- If ONE asks for a
one-time password:
- Choose to get the password by text message or email.
- Enter the password you receive.
- Select
Next.
Next steps
- If this is your first time applying for benefits, you'll need to continue filling out the application and submit it.
- If you've had benefits before and you end up at your dashboard, you've created an account and you don't need to do anything else.
- If you've had benefits before but you see the application screen, call 833-978-1073 and ask that your case be linked to your account.
- Once approved, you can manage your benefits online or through the Oregon ONE Mobile app.