) helps working families pay for child care.
Our staff care
“For our Warm Springs clients, I have been told over and over again what a relief it was that during the lockdowns, when our office wasn't even open on the reservation, they did not have to try to figure out how they were going to get to Madras for a SNAP renewal, or drag a car full of kiddos down for a TANF intake or renewal. Being able complete the process for benefits over the phone, whether completing an intake or submitting documents via email, has truly been blessing for so many in our community."
~ Alex, Warm Springs
“I spoke with a person who wanted to confirm her eligibility for benefits. She had called the night before to submit some documentation. This was her first time using the ONE system and she was nervous. I checked her case and reassured her that we had all of the documentation we needed. She was happy that we were able to seamlessly serve her and said, 'Please give yourself 10 out of 10 stars, and the previous gentleman that I spoke with too. You both have gone above and beyond today. I was nervous about the new [ONE] system but you guys are going above my expectations. I feel safe calling in and talking with you about my personal information and the system is not as complicated as I thought.'"
~ Sara Jane, Hermiston ONE Customer Service Center
“I have received many calls from seniors and those with disabilities, crying because their local office was closed, not seeing anyone and told to call VEC. I was able to get them calmed down, reassured them that I would take care of them and if I couldn’t, I would find someone that could and I would call them back personally to let them know what was going on. When we got done they were very grateful and wanted to only speak with me from then on out. I LOVE this part of my job.”
~ Lori, Central Oregon