Workday Learning Support

The Oregon Department of Transportation uses Workday as our learning management system. This means we use it to enroll in in-person or virtual courses, to complete online training, and to manage training requirements and completions.

Self-Help Guides

Click below to find step-by-step instructions for completing tasks within Workday like creating an account, resetting your password, dropping enrollment and more. You will be taken to the Department of Administrative Services website.

Workday Learning instructions for all users

Frequently Asked Questions

Forgot Password

ODOT Employees and Contingent Workers

How to: Reset Your Login

External Learners/ODOT Partners and Customers

Forgot Password Self-Serve Process: Extended Enterprise Learners

If the self-serve password reset does not work, contact the ODOT training unit you are working with for a password reset.

Email ODOT Construction Training

Email ODOT Engineering Training

Create or update learner account

ODOT Employees and Contingent Workers

You will access Workday with your employee or contingent worker account, which is already created for you. You can find job aids on the ODOT Workday Support webpage to update your account and Workday dashboard.

ODOT Workday Support webpage

External Learners/ODOT Partners and Customers

All ODOT partners and customers must create a Workday Learning account to access ODOT training.

Create/Update the Extended Enterprise Leaner Account

How to navigate Workday and find your courses

Job aid: How to: Navigate Workday

Training: DAS – WDL - Learning in Workday: Finding and Taking Your Courses

Add training taken outside of ODOT to transcript

Navigate to the Learning page in Workday and click on Add Self-Reported Training in the Learning History section.

Image of Learning History webpage menu items in Workday

Where do I find my training completions from iLearn

ODOT Employees and Contingent Workers

iLearn course completions are located in LRN | My Learning and Training Completion Report in the Learning History section on the Learning page.

Image of Learning History menu items in Workday webpage

External Learners/ODOT Partners and Customers

If you downloaded your iLearn transcript, you will need to add relevant training as Self-Reported Training to your Workday Learner account.
If you did not download your transcript, you will need to complete an iLearn Transcript Request on the DAS Workday Learning support page.

DAS Workday Learning support page

Course title says RETIRED, and I can't access it

If a content title has "RETIRED" at the end, that means that the content is no longer available and has been archived in the system. Content is most often RETIRED when it will no longer be offered.

Enrollment reminder

All learners will get Workday Learning enrollment reminder emails and system notifications 30 days, 14 days, and 3 days before the learning event.

Can't find course even though I know it should be there

If a blended/classroom/virtual course does not have an upcoming offering (date and time) for enrollment, then it will not appear in learner search results.

Training module not loading, stuttering or stalling

If your training video is stuck on the loading screen or has loaded and keeps stopping and starting or stalling, this is an internet bandwidth issue.

Close down all other applications on your computer, including Teams and Outlook, and only have the browser window open with the training and try again. Restarting and refreshing your computer may also help.

Workday logs me out while I'm completing training

Workday will log you out after 15 minutes, including when you are viewing training modules. This is a standard Workday function and cannot be changed. If you complete the training in the pop-up window that is still open, that training completion will still show on your Transcript.

You can try to avoid this by clicking or scrolling in the main browser window while completing the training in the pop-up window.

I'm a supervisor. How do I monitor employee learning completions?

Supervisor job aids for enrolling employees in learning and monitoring completions.

Content Creators and Instructors

System Administration Job Aids

Click below to find step-by-step instructions for completing administrative tasks in Workday like creating offerings and managing enrollment. You will be taken to the DAS website.

Workday Learning instructions for all users

Frequently Asked Questions

ODOT Workday Learning Standards

Standards for LMS Leads and Content Creators

Standards for Instructors
An edited version of the complete standards that only includes the sections that apply to the Instructor role.

I want the Content Creator role

The Content Creator role allows you to create offerings (dates and times for learning enrollment), manage enrollment, mark attendance, and pull learning reports.

You must complete the ODOT content creator program in Workday and submit a role request. Instructor training is included in this program and you can request the Instructor role at the same time.

ODOT - HR - WDL Content Creator Program

I want the Instructor role

The Instructor role allows you to manage enrollment, access enrollment rosters, mark attendance, and pull a limited amount of learning reports, as well as enable you to be listed as the instructor on an offering.

You must complete the ODOT Instructor program in Workday and submit a role request.

ODOT - HR - WDL Instructor Program

How to document group completions of online training

At ODOT, we create blended courses that have the same title as the digital course with "- Group Roster" at the end of the title. This Group Roster course is set up as an equivalent to the digital course and fulfills a requirement for the course.

Create an offering in the Group Roster course with the specific date and time that the group completed the training. It must be as accurate as possible.
Mass Enroll all participants.
Navigate to the Offering and Manage Roster to mark complete all attendees.

Training enrollment reminders

All users enrolled in a blended course offering will get a system reminder prior to the date of training 30 days, 14 days, and 3 days. This is an enterprise-wide reminder for all agencies and neither the text nor timing can be changed.

Marking Did Not Attend or Partial Attendance marks the course complete

In the offering for a blended course, if we mark any of the following in the Overall Attendance field in Manage Roster, it will mark the course as complete on the employee transcript.

Attended
Partially Attended
Did Not Attend

This means that if you mark either of the statuses that denote that the employee did not attend the full training, the course will still show as complete on the employee transcript.

We cannot have courses marked as attended if employees did not attend the whole course. This is particularly important for courses with professional development units toward license renewal or mandated training an employee must complete before starting their position or operating machinery.

System Process and Procedure

At this time, we must Drop enrollees who do not attend or only partially attend a course offering.

If you mark Did Not Attend or Partially Attended in this field for a user for a future-dated offering, it will still show up in the Not Started section of their transcript and as being In Progress. It will mark complete once the offering date and time has closed.
If the user enrolled themselves into an offering and got marked complete with any of the completion statuses, you can Cancel their enrollment on the Learning Admin dashboard—this will remove it from their learning record.
If you mass enrolled a user and marked them as Did Not Attend or Partial Attend, then it is a system completion through Mass Enroll and you cannot cancel the completion from their transcript.

Changing the Attendance status to Not Entered will leave it on the user transcript in the Not Started section with the In Progress status still applied indefinitely and will not allow the user to enroll into another offering of this same course because the system will still show them as already being enrolled.

Monitoring and Reporting

You can monitor or track the Drop Reason for not attending or any of the reasons with the following report.

This report lists the offering titles in the Content search results, so you’ll need to check all offerings that you want to see the results for.
Instructors can find it by searching for it in the top Search bar.
Content Creators can find it on the Learning Admin dashboard in the Reports tab or in the top Search bar.

LRN | Learning Enrollment Details by Content