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Oregon Health Plan (OHP) Contacts

We're here to help!

The lists below will help you determine the right place to call when you have questions about your Oregon Health Plan coverage.

Most members are enrolled in a coordinated care organization (CCO). Contact your CCO if you:

  • Need help making an appointment.
  • Need help finding a provider or want to change your provider.
  • Have questions about coverage or services offered.
  • Get a bill.

Find a list of CCOs in your area and learn more about coordinated care in Oregon.

 Contact OHP Client Services at 800-273-0557 (TTY 711) if you:

  • Want to change your CCO or enroll in one.
  • Need a new Oregon Health ID card or client handbook.
  • Get a bill and are not in a CCO.
  • Need help making an appointment and are not in a CCO.
  • Have questions about coverage and are not in a CCO.

 Contact OHP Customer Service at 800-699-9075 (TTY 711) if you:

  • Have questions about eligibility.
  • Become pregnant or your pregnancy ends.
  • Need to change your mailing address, email address or phone number.
  • Need information in another language or another format, such as (but not limited to) large print, Braille, audio recordings, web-based communications and other electronic formats.

 For after-hours help:

Call the OHP Nurse Triage line at 800-562-4620.

 Fax information to OHP 

Fax information to OHP at 503-378-5628.

 To email OHP 

Send a secure email to OregonHealthPlan.Changes@dhsoha.state.or.us. Emails will be processed in the order received. It may take several days for a response, depending on volume of requests.
  • For best results, please include your case number, Oregon Health ID number, and/or other information (such as first/last name and date of birth).
  • We will respond by email or regular mail.

For secure email help, read our secure email instructions.

 

OHP Members:
Need Help?

Get free help from an OHP-certified community partner in your area.

Learn more about your new Oregon Health Plan benefits, your welcome packet and what to do if you have an urgent health care issue.

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