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OHA Ombuds Program

Supporting Oregon Health Plan (Medicaid) Members

The Oregon Health Authority has a team of staff who advocate for Oregon Health Plan (OHP) members. These staff are called OHP Ombudspersons. The goal of the Ombuds team is to make sure OHP members get quality health care.

Contact the Ombuds Program if you have a concern about the services you get from OHP or if you want to share a compliment.

Share Your OHP (Medicaid) Concern or Compliment

  • Tell us your name, your OHP number, and your email or phone number.
  • Share as much detail as you can about your concern or compliment.
  • If your concern is about OHP or Medicaid, we will try to contact you within 5 working days.
  • If your concern is not about OHP or Medicaid, we will help connect you to the right resource.

Email the Ombuds Team
Send a Secure Email

 NOTE: To send a secure email, you first need to register to create an account. Enter your email and click Continue. You will get an email with a link to activate your account. (If you don't see the email right away, check your junk mail for an email from proofpoint-pps.) Once you activate your account, send a secure email to

Language Access

COVID-19 Resources

 OHA COVID-19 Website

Call 211 in Oregon if you can't find the answer you need online. They can give you general COVID-19 information.

Ombuds Advisory Council

Learn more about our monthly meeting to engage OHP members and partners, and how to participate.

  About the council

Contact us 

1-877-642-0450 - Message line only

TTY 711

FAX: 1-503-934-5023

Language Access

OHA Ombuds Program
500 Summer Street NE, E20
Salem, OR 97301

No on-site services. Please contact the Ombuds Team by e-mail or phone.

We are here to listen and help you 

Oregon Health Plan (Medicaid) Resources

Part of the Oregon Health Authority's mission is to make sure all people in Oregon can be healthy. This includes physical, mental, and social well-being. All Oregonians need quality health care they can afford. Oregon's Medicaid plan is called the Oregon Health Plan or "OHP." OHP serves over 1 million members in Oregon.

Need other help?

Crisis or emergency

DIAL 911

 Suicide Prevention Lifeline 1-800-273-TALK (8255)

Abuse or neglect

 Oregon Abuse Hotline 1-855-503-SAFE (7233)

Call this hotline to report abuse or neglect of children, disabled individuals, and seniors.

Find local services

 Dial 211 or visit

211 connects people with local health and family services, food assistance or housing.

Medicare help

SHIBA website

Aging and Persons with Disabilities

Aging and Disability Resource Connection (ADRC)

Public health

OHA's Public Health Division can help with many kinds of questions. Public health includes WIC, immunizations (shots), toxins in the environment, drinking water, food safety, public pools, and lodging.


Medical marijuana

You can reach Oregon Medical Marijuana Program (OMMP) staff by phone or email.

971-673-1234, 12 p.m. to 4 p.m. on weekdays

Other ways to share a concern or compliment

Ombuds Program Reports

OHA Ombuds Report - Calendar Year 2020
OHA Ombuds Report - 1st and 2nd Quarters 2019

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