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Optum Change Healthcare Data Breach

On February 21, 2024, Optum Change Healthcare was hacked by a ransomware group. In response, Optum disconnected Change Healthcare’s systems to prevent further impact. U.S. and Oregon legislators and regulators (including the Oregon Health Authority, Department of Consumer and Business Services, Department of Administrative Services, and Board of Pharmacy) are actively responding to the issue.  Providers’ practices are significantly impacted because they are currently unable to bill for medical services, and there is no known resolution date. 

The hack primarily impacts electronic pharmacy refills,insurance transactions associated with e-scripts, and providers' ability to bill for medical services. This also has caused frustration at the counter for consumers picking up their prescriptions and has limited access to pharmacy rebates (i.e., GoodRx). 

Licensees in need of financial support due to the data breach can visit Optum Change Healthcare's Temporary Funding Assistance Program, which has been established for providers/organizations impacted by the payer system outage. For the latest information this situation, visit Optum's solution status webpage.