Skip to main content

Contact Youth



​Youth may make one phone call each week, with calls limited to about 10 minutes. They may earn extra calls. All calls are free.

They may call only people who are approved by their unit manager. They are not allowed to receive phone calls. 

If you want to pass on important information to your child, or get updates on how they are doing, you may call their case coordinator or living unit manager.
Youth may send letters, and they may receive letters, money, or stamps through the mail. They may only receive money from people who are on their approved visitors or phone call lists.

Youth may buy stamps using money in their trust account. If they do not have enough money in their account to buy stamps, we will provide them with three stamps per week.

To help us make sure mail gets to your child, please put their full legal name on the envelope. 

Oak Creek staff open and inspect all mail to make sure it does not contain anything that threatens or is detrimental to facility security, safety, or order. This is to keep all youth and staff safe.

The following types of mail are not allowed, and may be rejected:
  • Mail that does not have a sending or return address.
  • Mail with escape plans or plans to commit a crime or violate facility rules.
  • Sexually explicit material.
  • Contraband items, including weapons, explosives, medications, electronic items, or photos with chemical substances on the back.
  • Mail from other incarcerated people, including other youth at OYA facilities, unless the facility superintendent approves in advance.
  • Mail to or from the youth’s victims, unless the facility superintendent approves in advance.
  • Publications that are contraband or harmful to a youth’s reformation.
  • Mail with attachments or enclosures that are glued, taped, or otherwise affixed to the envelope or its contents, such as stickers.
If your mail is rejected, we will notify you and your youth within five business days of when we reject it. The notification will include information about how to appeal. Read more about our mail policy​.​

Packages

Learn more about our package rules on the Youth Property and Packages page​.
​If you live far away and cannot come to the facility for visits, you can sign up for a video visit.

We use Skype for Business for video visits. You will need an email address and a Skype for Business account.

Skype visits must be scheduled in advance. Contact your youth’s living unit manager or case coordinator to set up a Skype visit.


Your browser is out-of-date! It has known security flaws and may not display all features of this and other websites. Learn how

×