Oregon Lifeline FAQ

Frequently Asked Questions

If you are already receiving Lifeline service, but you want to change to a different service provider, call 800-848-4442 Monday through Friday, 9 a.m. to 4 p.m., or send an email.

If your Lifeline phone stops working, or is lost or stolen
If you want to transfer your phone number
If you prefer to use your own phone rather than the free phone issued by your Lifeline service provider

To maintain the free Lifeline service, you must make a call, send a text, use data, or buy additional minutes or data at least once every 30 days. If you do not, you are at risk of having the free Lifeline service canceled.

You may be required to recertify your ongoing eligibility for Oregon Lifeline each year. You may receive a form from Oregon Lifeline to complete and sign.

Between the hours of 9 a.m.-4 p.m., Monday - Friday

Call:

800-848-4442 or 503-373-7171
TTY - 800-648-3458 or 503-378-6962
Fax: 877-567-1977 or 503-378-6047

Videophone: 971-239-5845

Send an email

The Federal Communications Commission (FCC) manages the Affordable Connectivity Program, formerly known as the Emergency Broadband Benefit program. Not to be confused with Oregon Lifeline, the Affordable Connectivity Program provides a discount of up to $30 per month toward internet service for eligible low-income households and up to $75 per month for eligible low-income households on qualifying Tribal lands through participating service providers.

Learn more about the Affordable Connectivity Program.

View a list of service providers in Oregon that participate in the Affordable Connectivity Program.

Please call 877-384-2575 or send an email to the Affordable Connectivity Program with your questions or concerns.