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Oregon Lifeline FAQ

Frequently Asked Questions

If you are already receiving Lifeline service, but you want to change to a different service provider, call 800-848-4442 Monday through Friday, 9 a.m. to 4 p.m., or send ​an email.​​

  • If your Lifeline phone stops working, or is lost or stolen
  • If you want to transfer your phone number
  • If you prefer to use your own phone rather than the free phone issued by your Lifeline service provider

​To maintain the free Lifeline service, you must make a call, send a text, use data, or buy additional minutes or data at least once every 30 days. If you do not, you are at risk of having the free Lifeline service canceled.

​You may be required to recertify your ongoing eligibility for Oregon Lifeline each year. You may receive a form from Oregon Lifeline to complete and sign.

​Between the hours of 9 a.m.-4 p.m., Monday - Friday


  • 800-848-4442 or 503-373-7171
  • TTY - 800-648-3458 or 503-378-6962
  • Fax: 877-567-1977 or 503-378-6047

Videophone: 971-239-5845


​The Federal Communications Commission (FCC) manages the Affordable Connectivity Program, formerly known as the Emergency Broadband Benefit program. Not to be confused with Oregon Lifeline, the Affordable Connectivity Program provides a discount of up to $30 per month toward internet service for eligible low-income households and up to $75 per month for eligible low-income households on qualifying Tribal lands through participating service providers.  

View a list of service providers in Oregon​ that participate in the Affordable Connectivity Program. 

Please call 877-384-2575 or send an email ​to the Affordable Connectivity Program with your questions or concerns. ​