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Phone Number Validation - Update Required

Beginning  Monday, October 17, 2022, friends and family members of adults in custody will no longer be able to receive phone calls until they have set up an account with ICSolutions and complete the phone number validation.

Click this link to to complete the phone number validation. PLEASE COMPLETE THIS PROCESS AS SOON AS POSSIBLE.

If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407.

Please note: DOC staff are NOT able to assist with creating an account or validating phone numbers. 


Click HERE for the complete list of institution visiting updates. 

ATTENTION: All visitors must ensure they are on the adult in custody's approved visitors list before scheduling an in-person visit. While the online system allows for scheduling regardless of visitor status, the visit will be denied at the institution if the visitor is not approved. Check with your incarcerated loved one to ensure your visiting status is up to date. You can email the visiting application to the Visitor Services Unit or fax to (503) 373-1173. You can also mail the form to Visiting Services Unit, 3723 Fairview Industrial Dr. Suite 200, Salem, OR 97302.