ODDS Complaints Workgroups
ODDS is forming two workgroups to get input from individuals, family members, and case managers on the current process available for individuals to file complaints.
WORKGROUP 1 will focus on needed amendments to the complaint rule including the following concepts:
When must complaints be included in a required complaint log?
When may complaints be resolved by ISP teams and not be included in a complaint log?
What timeline should complaints be submitted/filed following date of incident?
What needs to be added to the Notice of Rights form (0948)?
WORKGROUP 2 will focus on ways to improving communication with families and individuals, including:
Improving the awareness of the complaints process.
Ways to break barriers that individuals and families face when wanting to voice their displeasure with services. Barriers may include differences in culture, language barriers, and an unease about filing a complaint.
Training case managers on the requirements to discuss hour increases/exceptions included on the Notice of Rights.
What changes to the website are recommended to make it more accessible?
Please consider signing up for one, or both workgroups.
WORKGROUP 1 will be on Tuesday, January 10, 2023, from 2:00 to 4:00 pm. Please sign up here: https://www.signupgenius.com/go/10C0949ADAD2AA7F4C34-odds
WORKGROUP 2 will be held on Monday, February 13, 2023, from 2:00 to 4:00 pm. Please sign up here: https://www.signupgenius.com/go/10C0949ADAD2AA7F4C34-communicating
For both workgroups, 24-28 people (two people from each group listed below) representing the following are invited to participate:
Service Coordinators/Personal Agents
Program Managers from Counties and Brokerages
Personal Agents/Service Coordinators: If you know a person or family who may be interested in participating, please share this opportunity and help them sign up.
Please do not sign-up for multiple roles. Participants will be chosen at random from each category. While you may receive an email confirming you have signed up, this confirmation does not mean you have been selected to participate.
WORKGROUP 1 - Membership will be established on December 19, 2022. Notifications of virtual meeting and materials will be sent prior to the meeting. If accommodations to participate in the meeting are needed, please request accommodations by January 5, 2023.
WORKGROUP 2 - Membership will be established on January 30, 2023. Notifications of virtual meeting and materials will be sent prior to the meeting. If accommodations to participate in the meeting are needed, please request accommodations by February 8, 2023.
There is the potential of a third workgroup being needed. If this is the case, the date is set for Tuesday, February 28, 2023, from 1:00 to 3:00 pm and you may sign up here: https://www.signupgenius.com/go/10C0949ADAD2AA7F4C34-workgroup
Everyone has a right to know about and use ODDS programs and services. ODDS provides free help. Some examples of the free help ODDS can provide are sign language and spoken language interpreters, real-time captioning, written materials in other languages, braille, large print, audio, and other formats. If you need help or have questions, please email firstname.lastname@example.org or call ODDS at (971) 707-2322. ODDS accepts calls from all forms of relay service.