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Phone Number Validation - Update Required

Beginning  Monday, October 17, 2022, friends and family members of adults in custody will no longer be able to receive phone calls until they have set up an account with ICSolutions and complete the phone number validation.

Click this link to to complete the phone number validation. PLEASE COMPLETE THIS PROCESS AS SOON AS POSSIBLE.

If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407. The international customer service number for validating your phone number is 210-501-0115.

Please note: DOC staff are NOT able to assist with creating an account or validating phone numbers. 

2022 DOC Visiting Survey - Help us improve the visiting experience!

The Oregon Department of Corrections (DOC) knows how important visitation is for the adults in our custody (AICs). Visiting strengthens connections between friends and family and helps AICs transition back into the community upon release. Before in-person visiting was paused due to the COVID-19 pandemic, DOC invested time and resources to improve the visiting experience at our institutions. We want to make sure the experience is better than ever, as you are again able to visit with your friends and family. To do that, we need to hear from YOU about your last visit. 

Anyone who has visited an Oregon Department of Corrections facility can complete the survey. To share your experience with visiting, click the link below:

The survey is only open through the month of October, so don't delay if you want to share your experience! 



Click HERE for the complete list of institution visiting updates. 

ATTENTION: All visitors must ensure they are on the adult in custody's approved visitors list before scheduling an in-person visit. While the online system allows for scheduling regardless of visitor status, the visit will be denied at the institution if the visitor is not approved. Check with your incarcerated loved one to ensure your visiting status is up to date. You can email the visiting application to the Visitor Services Unit or fax to (503) 373-1173. You can also mail the form to Visiting Services Unit, 3723 Fairview Industrial Dr. Suite 200, Salem, OR 97302.